Encryption

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Infosecurity Europe will take place on 2nd June 2015 and we’d like you to join us for our short Email Security and Migrations Workshop, on the same day, at Hilton London Olympia, (near Infosecurity – London Olympia) from 11.30am to 3.30 pm. Can’t attend the whole event? That’s ok, you can drop-in to the Workshop at a time suitable for you, where we’ll also provide you with lunch. At the event, you’ll be able to:

  • Have a hands-on demo of email encryption, file sharing, tracking and DLP technology and how it can be applied to solve daily problems for organisations.
  • Try Hosted Exchange and Office 365 migration with BitTitan.
  • See how email archiving works with Global Relay.

You’ll also meet AppRiver product specialists, who will answer any questions about keeping businesses secure and how to provide added value solutions to your customers and increasing their satisfaction levels. The Blue Solutions team will be available to discuss pricing and the contact details of our team. We’re also going to enter all attendees into our prize draw to win an iPad, so we hope you’ll take this opportunity to win the prize! As the event will be by invitation only, please follow this link to register your interest and then we’ll send you an invite at a later stage. We hope to see you at our event.

Yes reserve my space

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Article published on the AppRiver Blog

Google continues to phase out Postini services in favor of the Google Apps platform.  Consequently, we continue to receive requests to migrate Postini filtering accounts to SecureTide by AppRiver.  In this post, we will discuss the process through which your Postini mailboxes and settings can be easily migrated to SecureTide.

To export all mailbox senders lists (approved and blocked), as well as the associated settings, you will need to follow some simple steps both to retrieve the data and to prepare it for our  Support team will assist you during the migration to SecureTide.  After the data is in place, we’ll help you change your MX records to redirect your mail through our data centers.  Once the process is complete, your domains, mailboxes, approved senders and blacklists will be available through the Customer Portal and your spam and malware will be captured in our quarantine areas.

To export Postini mailboxes and settings, follow these simple steps:

1.  Export Mailboxes and Aliases

Exporting the complete set of data is a two-step process that produces two separate source files.  The first file to be exported contains mailboxes along with their aliases:

  • In the Postini interface, go to Orgs and Users > Orgs.
  • Click on the domain you wish to export. (For this example, we will use domain.com as shown in Figure 1.

Figure 1.  Select Domain

  • In Organization Management, note the Organization ID number located in the Settings section (see Figure 2).

 

Figure 2.  Note the Organization ID Number

 

  • Select the Batch link at the top of the page, enter the following command into the Manual Input field (see Figure 3), using the Organization ID number noted previously as the value for targetOrg and complete the on-screen instructions:

listusers ALL, targetOrg=1000012345, childorgs=1, fields=PRIMARY_ADD|ADDRESS, aliases=1, sort=primary_add:nd

Figure 3.  Export Aliases from Postini using the Batch Command

  • Select the batch results, copy and paste the data and save as a text file called domain.com_alias.txt.

2.  Export Approved/Blocked Senders Lists

Continue as follows to export all associated Approved/Blocked Senders Lists:

  • Go to Orgs and Users > Users.
  • Choose the top Account-level org from the Choose Org list.
  • Click the Download Users/Settings link as shown in Figure 4.

Figure 4.  Export Approved/Blocked Senders List

  • Select the Batch results, copy and paste the data from the popup window and save the data as a text file called domain.com_Users_Settings.txt.
  • The exported data will contain such information as the # address, user_id, junkmail_filter to set email filtering active, category filtering levels, virus scanning settings, approved_senders, approved_recipients, blocked_senders, as well as other available inbox settings (see Figure 5).

Postini Exported Settings Shown

3.  Provide data to AppRiver for Migration

Now that you have all data exported into two separate files, send both files to support@bluesolutions.co.uk.  Our support team will import your data to our platform and provide a walkthrough on AppRiver’s SecureTide service.

Call our sales team on 0118 9898 222 for more information about AppRiver secure email messaging solutions.

 

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Article published in IT Channel Expert with Jonatan Bucko, Blue Solutions Product Manager

From software installation and set-up to managing networks, MSPs/IT service providers often have never-ending to-do lists. While problem solving for clients, they need to find answers to their own questions to help them run their businesses.

So what are the pitfalls for MSPs/IT service providers and how do you deal with them? In this article, I’ve outlined some of the difficulties they face and how they can be managed:

Finding the right solutions for your clients

If you type ‘MSP/IT service provider’ into Google, you’ll find never ending pages for back-up, security, cloud solutions etc. Before you commit to buying any new services, do some research on the industry. For example, industry trends, current customers’ peak network and server usage times. Think about your clients’ requirements, are their businesses growing? Is there a particular IT issue that’s caused a problem that you can help with? Don’t forget that speaking to your industry peers can also help; the insight you can gather from speaking to others at forums and conferences can keep you informed and ensure you provide solutions that clients want.

Running multiple networks with stretched resources

Running multiple clients networks creates a lot of opportunities but also means an MSP/IT service provider’s time and resources are stretched. Juggling tasks, responding to queries and keeping customers happy can make your days longer than they need to be.  MSPs/IT service providers should take a look at where they can use solutions that will make this ‘juggling act’ easier, while providing greater value to any clients.

For example automation tools can reduce the time spent on certain tasks, reduce costs and increase efficiency. Also, with a back-up and disaster recovery solution, MSPs/IT service providers can show customers they are efficient in the way they can pre-empt issues (e.g. being aware of a server running out of space before it affects a client’s business operations).

Increasing efficiency

Following on from my previous point – reducing costs and improving efficiency is key to maintaining a thriving business.

One of the tools available to help MSPs/IT service providers with this are IT systems monitoring & management platforms, which remove time-intensive and repetitive support tasks. These solutions become a necessity as you scale your business and its service delivery model.

Whilst many will provide out-of-the box automation of common IT tasks, in some cases creating an automation policy (script) may be required to address a particular time-hog. It is important that the platform allows for comprehensive scripts to be created, through an interface that exposes the functionality to even the novice users, making it easy for them to build policies that will automate repeatable work.

The scripting engine must be intelligent enough requiring minimal user input, yet working in harmony with the platform’s many facets such as monitoring, ticketing and time entry functionalities. Ultimately it doesn’t matter if the newly created policy is going to run on two machines or 2,000, it must do the exact same thing in the same amount of time in every single occurrence.

Once the repeatable tasks have been automated, a review schedule should be created to periodically assess and improve the service delivery as it evolves and the business will reap the benefits.

It could be summarised that a business can scale only as much as its individual processes do.

I’ve heard this comment from a business owner: “The main component is the consistency of approach not necessarily the back-end technology. The platform must enable you to create repeatable, improvable and scalable, automated processes, which can potentially deliver unlimited value at marginal cost”.

Managing costs and making a profit

Constant changes to technology and customer requirements means MSPs/IT service providers are always trying to manage costs and maintain profits. Many of them are finding a way to do this by joining MSP partner programs.

Joining these programs gives MSPs/IT service providers a business model that fits how they work. When looking for a program some other points to consider – will the program help you to manage billing your clients or which tools are available to help you run your business efficiently? Above all, will joining the program grow your business?

Staying on top of industry information

So, while MSPs/IT service providers are busy running their businesses, where do they find the time to stay up-to-date on the latest products and industry news? To be honest this isn’t always possible. So looking out for vendor materials that cover different industry topics can save you a lot of time and keep you on top of everything. Make use of free e-books, webinars, videos, online demos and white labelled content (that you can brand). This will save you the time and trouble of trying to create your own content, as well as helping to answer clients’ queries.

Let’s not forget about the admin!

A lot of us have never liked doing admin – and this won’t change! But it’s something that MSPs/IT service providers need to manage well to avoid payment delays and ‘slowing’ their businesses down. For example, think about your invoicing – what date do you plan to do this? Will the vendor’s processes align with yours? Dull I know but it has to be done.

As you can see from these examples, with some planning and using available resources, MSPs/IT service providers can manage these pitfalls while building profitable businesses.

Contact our sales and product specialists today on 0118 9898 222 to help you find the right solutions for your MSP business.

 

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Article contributed by AppRiver

A common question that's often discussed when migrating customers to AppRiver Secure Hosted Exchange or Office 365, is understanding the differences between public folders and shared mailboxes and when to use each one. If that wasn’t creating enough confusion, site mailboxes were recently introduced to combine SharePoint’s resource sharing features with emails and conversations processed by Exchange. So this post will explain in a simple manner the differences between each option and when each can best be used to meet each requirement.

Public Folders
Public folders are designed for shared access and provide an easy and effective way to collect, organize, and share information with other people in your workgroup or organization. Public folders can also be used as an archiving method for distribution groups. When you mail-enable a public folder and add it as a member of the distribution group, email sent to the group is automatically added to the public folder for later reference. Main features are:

  • Public folders are stored in Exchange.
  • Public folders work well for enterprises with older versions of Office still deployed as well as brand new deployment.
  • Documents stored in Exchange don’t have the benefits of SharePoint document libraries (e.g. workflows, version control, metadata, etc.) and aren’t visible within SharePoint.
  • A common option used with public folders is to set an email account that will rout all incoming traffic to a public folder for a shared access.

Note: Office 365 has increased the limit on the number of public folders available to 250,000 folders.

Shared Mailboxes
Shared mailboxes make it easy for a specific group of people to monitor and send email from a common account, like public email addresses, such as sales@appriver.com or info@appriver.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared mailbox, not from the individual user. Shared mailboxes are a great way to handle customer email queries because several people in your organization can share the responsibility of monitoring the mailbox and responding to queries. Your customer queries get quicker answers, and related emails are all stored in one mailbox. Main features are:

  • Shared mailboxes provide a generic email address that can be used to send emails to a team.
  • Access to shared mailboxes is set under Exchange permissions.
  • Allows multiple users within an organization to monitor and reply to an email.
  • Reply email address is the shared mailbox address.

Site Mailboxes
A site mailbox can be used from a SharePoint team site to store and organize team email. It can also be used from Outlook 2013 (included with Office 365 ProPlus or Office Professional Plus) for team email, and as a way to quickly store attachments and retrieve documents from the team site. Main features are:

  • Emails are stored in Exchange.
  • Site mailbox is an app that you add to your SharePoint site.
  • It’s important to pick the right naming since once you have created a site mailbox, you can’t change its email address.
  • Invoking the site mailbox is done by cc’ing the email address of the site mailbox.
  • You can add folders from your site mailbox to your outlook favorites so that it is directly visible in Outlook.
  • When viewing a site mailbox from outlook, both email and documents are visible.
  • You can add documents by attaching them to an email message.
  • Security is driven by SharePoint team site permissions.
  • Integrates with Outlook and can be also accessed through the Office 365 web app.

Still have questions about your mailboxes? Contact our sales team on 0118 9898 222 for help with finding a solution to manage your mailboxes securely.

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We joined industry leaders and professionals at the CompTia EMEA Conference on 5th and 6th November. This event gave our team a good opportunity to meet with our current and new Resellers and other industry professionals.

Throughout the day, our team were busy talking to MSPs and Resellers about the best technology to run their businesses, covering I.T. automation, disaster recovery, anti-spam and malware solutions.

Nicola and Janet CompTiaThe event was also a great opportunity for us to join two of our vendors at their stands - StorageCraft, a data backup and disaster recovery vendor and AppRiver, provider of email messaging and Web security solutions. Our Product Manager, Nicola Boswell is pictured left with Janet O'Sullivan, StorageCraft Marketing Manager. We also met with Western Digital, who will be joining our portfolio to enable us to provide end-to-end solutions for Resellers.

We'll tell you more about that soon...

Our Sales Manager, Emma Wale, who attended the two day event commented “being at CompTia puts us among our industry peers and shows we are committed to providing the best service and leading solutions for MSPs and Resellers”.

If you missed our team at CompTia, you can contact us on 0118 9898 222 and speak to our product specialists or visit our website.

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Article by Troy Gill, AppRiver

Over the past several days we have been seeing several malicious email campaigns posing as legitimate communication from Amazon. The first campaign is posing as messages from the amazon.co.uk with the subject line reading: Your Amazon Order Has Dispatched (#3digits-7digits-7digits). These messages purport to be order shipment notifications. These messages began hitting the AppRiver filters on 31/10/14 and have been coming in consistently ever since. So far we have quarantined just over 600,000 of these messages.

Each message contains a Word document (MD5: a75e196e6c0cabc145f4cdc3177e66ec) that contains a malicious macro. In most instances users should at a slightly lower risk with this infection vector, since macros are not enabled by default in more recent versions of Word.  The macro (if allowed to execute)leads to the install of a Trojan dropper. The malware currently creates a process named SUVCKSGZTGK.exe on the victims machine. Eventually this leads to the install of key-logging malware designed to harvest banking login credentials, email credentials and social media credentials. As we commonly see with this these types of campaigns, the payload can be changed out by the malware distributors so this dropper could pull down some other form of malware in the future.

Here is a look at the message:

Malicious Amazon message1

 

In a separate email blast, another group is distributing malicious emails posing as Amazon order confirmation emails. These emails are coming is at a slightly slower clip than the former campaign mentioned but we have quarantined nearly 160,000 of these message over the past few days. They appear from amazon.com with the subject reading: Your order on Amazon.com.

These email have a bit more of a legitimate look as they utilize actual graphics taken from Amazon. Instead of a malicious attachment, these messages utilize links to compromised wordpress sites. Clicking these links will launchthe download of a .scr file  named: invoice1104.pdf[dot]scr. Which should be a huge red flag to most users as the .scr file extension is used almost exclusively for malware infection these days. The .scr file(MD5: 09cb12d7cd0228360cd097baeaaa6552) is in fact a Trojan dropper that will lead to the install of more malware once it has infected the host. Once again, from here, the sky is the limit for the malware distributors since they can now download and install remote files of their choosing.

Here is a look at the message and prompt :

Malicious Amazon message2

 

Malicious Amazon3

 

 

 

 

This is a very popular time of the year for these types of scams with so many people in shopping mode in preparation for the holidays. With many people expecting purchase confirmations and shipping confirmations with much more frequency, it increases the likelihood that people will far for this scam.

Be extra cautious this holiday shopping season and if you are suspicious of unauthorized activity on your Amazon account, never follow any links in an email, go directly to the website and check your account from there.

 

Malicious Web content can expose your company to higher costs, lower productivity and legal issues. AppRiver's SecureSurf can protect your network from Web-based malware and viruses, and shield your employees from offensive content. SecureSurf requires no onsite hardware or software and it won’t require constant attention from your IT staff .

This graphic is a quick snapshot of the top 10 categories blocked by SecureSurf. It highlights how this solution works everyday to help business owners keep their company safe from web-based viruses and protect employees from undesirable websites.

Take a look and see how AppRiver will protect your network.

Want to know more about AppRiver's email and web security procucts? Contact our Product Specialist Nicola Boswell for more information.

 

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It's been a busy time at Blue Solutions and we wanted to keep you up-to-date with some of our changes, especially when it's good news for our MSPs and Resellers.

We've recently welcomed a new team member

We've expanded our technical team and Deane Mallinson, our new Sales Engineer joined us in September. Deane's wide ranging role will be to focus on the support function offered by Blue Solutions.

With 20 years' experience, in the I.T. industry ranging from first line support to management, Dean PictureDeane will be managing our internal, external, pre and post sales support helpdesk, while mentoring our team.

As Deane's qualifications include MCSE, MCSP, KLCT, KLCSA and GCT, he is well equipped to ensure our customers get the support they deserve.

As part of our continued commitment to supporting and investing in I.T. graduates,  Chris Kudzin has joined Deane's team as our I.T. apprentice.

 

Other changes

Emma at Blue SolutionsEmma Wale (pictured left), a long-standing member of the Blue Solutions Team was recently promoted to being our Sales Manager. With extensive experience in the I.T. and software channel distribution industries, Emma's main focus will be to manage sales growth and overall profitability for Blue Solutions.

While continuing to work as the main contact for DataFortress, the online backup solution (powered by Attix5), she will support and develop our sales and product specialists on a daily basis.

What's happening with our other team members?

Our product  and sales specialists roles have changed too.  Our sales team (pictured below) will be available to manage your orders and help with any queries on a daily basis.

Blue Solutions Team Updated

We also now have a team of vendor specialists, who are available to help you develop your business, with solutions for the channel. You can view our key vendors at our website.

Why have we made these changes? As parts of our business have moved into the managed services sector, we have restructured our sales team to ensure we continue to provide the best service for all of our customers. Your contacts are:

nicola-ImageNicola Boswell (pictured left) is our Specialist for AppRiver and StorageCraft

 

 

 

Sharon Pace has been appointed as our Blue Solutions Key Account Manager and Tom Mangion is our Trend Micro Renewals Specialist.

If you need any questions about our vendor products, please contact out sales team on 0118 9898 222.

 

The Heartbleed bug is a security vulnerability in certain versions of the commonly used OpenSSL security library. It has been filed as CVE-2014-0160 in the Common Vulnerabilities and Exposures database and allows an attacker to gain access to plaintext data transmitted over an encrypted SSL tunnel.  More information is available at the Heartbleed.com website.

The DataFortress team would like to confirm that the *Attix5 Pro backup software is not affected by this bug since neither the Storage Platform nor the Backup Client uses the OpenSSL library for secure communications. As an added measure of comfort, they have tested a number of public Attix5 Platforms (including WebAccess) using a reputable security firm and all of them were reported to be unaffected.

*DataFortress Cloud Backup & Recovery service (powered by Attix5)

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DataFortress , powered by Attix5, and available exclusively from Blue Solutions.  It enables Solution Providers and MSP’s to effortlessly deliver a secure and reliable service to their clients, hosted at our mirrored UK Data Centres.  Datafortress offers a range of affordable, flexible monthly plans, and billing based on consumption to facilitate recurring revenues with strong margins for the Reseller.

New Features in version 7:

Simplified networking feature allows all connections to be made through a single port. While most other backup solutions require multiple IPs and ports to achieve this,  DataFortress , powered by Attix5, turns this networking nightmare into a simple “one-port-fits-all” solution.

In the unforeseen event of a lost workstation, the bare metal recovery (BMR) feature enables instant recovery from an image-level backup (snapshot). This ensures that business continues as usual, without wasting resources on reinstalling any software programs or operating systems.

Additional key features in V7.0.3, such as enhanced restore file access, expanded operating system support and Windows backup operator mode, add immediate and lasting value to evolving technical environments.

Top ten selling features in Version 7

  1. Zero disk utilisation
  2. Faster backups
  3. Faster restores
  4. Simplified Networking NEW
  5. Zero performance impact during backup
  6. Backup Operator mode NEW
  7. Bare Metal Recovery (BMR) NEW
  8. High performance Exchange support
  9. Enhanced Restore File access NEW
  10. All-in-one Private, Public and Hybrid cloud


Learn More:  
www.bluesolutions.co.uk/datafortress

Free Trial:  www.bluesolutions.co.uk/datafortresstrial