Data Protection

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We joined industry leaders and professionals at the CompTia EMEA Conference on 5th and 6th November. This event gave our team a good opportunity to meet with our current and new Resellers and other industry professionals.

Throughout the day, our team were busy talking to MSPs and Resellers about the best technology to run their businesses, covering I.T. automation, disaster recovery, anti-spam and malware solutions.

Nicola and Janet CompTiaThe event was also a great opportunity for us to join two of our vendors at their stands - StorageCraft, a data backup and disaster recovery vendor and AppRiver, provider of email messaging and Web security solutions. Our Product Manager, Nicola Boswell is pictured left with Janet O'Sullivan, StorageCraft Marketing Manager. We also met with Western Digital, who will be joining our portfolio to enable us to provide end-to-end solutions for Resellers.

We'll tell you more about that soon...

Our Sales Manager, Emma Wale, who attended the two day event commented “being at CompTia puts us among our industry peers and shows we are committed to providing the best service and leading solutions for MSPs and Resellers”.

If you missed our team at CompTia, you can contact us on 0118 9898 222 and speak to our product specialists or visit our website.

AppRiver logo largerversion

Article by Troy Gill, AppRiver

Over the past several days we have been seeing several malicious email campaigns posing as legitimate communication from Amazon. The first campaign is posing as messages from the with the subject line reading: Your Amazon Order Has Dispatched (#3digits-7digits-7digits). These messages purport to be order shipment notifications. These messages began hitting the AppRiver filters on 31/10/14 and have been coming in consistently ever since. So far we have quarantined just over 600,000 of these messages.

Each message contains a Word document (MD5: a75e196e6c0cabc145f4cdc3177e66ec) that contains a malicious macro. In most instances users should at a slightly lower risk with this infection vector, since macros are not enabled by default in more recent versions of Word.  The macro (if allowed to execute)leads to the install of a Trojan dropper. The malware currently creates a process named SUVCKSGZTGK.exe on the victims machine. Eventually this leads to the install of key-logging malware designed to harvest banking login credentials, email credentials and social media credentials. As we commonly see with this these types of campaigns, the payload can be changed out by the malware distributors so this dropper could pull down some other form of malware in the future.

Here is a look at the message:

Malicious Amazon message1


In a separate email blast, another group is distributing malicious emails posing as Amazon order confirmation emails. These emails are coming is at a slightly slower clip than the former campaign mentioned but we have quarantined nearly 160,000 of these message over the past few days. They appear from with the subject reading: Your order on

These email have a bit more of a legitimate look as they utilize actual graphics taken from Amazon. Instead of a malicious attachment, these messages utilize links to compromised wordpress sites. Clicking these links will launchthe download of a .scr file  named: invoice1104.pdf[dot]scr. Which should be a huge red flag to most users as the .scr file extension is used almost exclusively for malware infection these days. The .scr file(MD5: 09cb12d7cd0228360cd097baeaaa6552) is in fact a Trojan dropper that will lead to the install of more malware once it has infected the host. Once again, from here, the sky is the limit for the malware distributors since they can now download and install remote files of their choosing.

Here is a look at the message and prompt :

Malicious Amazon message2


Malicious Amazon3





This is a very popular time of the year for these types of scams with so many people in shopping mode in preparation for the holidays. With many people expecting purchase confirmations and shipping confirmations with much more frequency, it increases the likelihood that people will far for this scam.

Be extra cautious this holiday shopping season and if you are suspicious of unauthorized activity on your Amazon account, never follow any links in an email, go directly to the website and check your account from there.



It's been a busy time at Blue Solutions and we wanted to keep you up-to-date with some of our changes, especially when it's good news for our MSPs and Resellers.

We've recently welcomed a new team member

We've expanded our technical team and Deane Mallinson, our new Sales Engineer joined us in September. Deane's wide ranging role will be to focus on the support function offered by Blue Solutions.

With 20 years' experience, in the I.T. industry ranging from first line support to management, Dean PictureDeane will be managing our internal, external, pre and post sales support helpdesk, while mentoring our team.

As Deane's qualifications include MCSE, MCSP, KLCT, KLCSA and GCT, he is well equipped to ensure our customers get the support they deserve.

As part of our continued commitment to supporting and investing in I.T. graduates,  Chris Kudzin has joined Deane's team as our I.T. apprentice.


Other changes

Emma at Blue SolutionsEmma Wale (pictured left), a long-standing member of the Blue Solutions Team was recently promoted to being our Sales Manager. With extensive experience in the I.T. and software channel distribution industries, Emma's main focus will be to manage sales growth and overall profitability for Blue Solutions.

While continuing to work as the main contact for DataFortress, the online backup solution (powered by Attix5), she will support and develop our sales and product specialists on a daily basis.

What's happening with our other team members?

Our product  and sales specialists roles have changed too.  Our sales team (pictured below) will be available to manage your orders and help with any queries on a daily basis.

Blue Solutions Team Updated

We also now have a team of vendor specialists, who are available to help you develop your business, with solutions for the channel. You can view our key vendors at our website.

Why have we made these changes? As parts of our business have moved into the managed services sector, we have restructured our sales team to ensure we continue to provide the best service for all of our customers. Your contacts are:

nicola-ImageNicola Boswell (pictured left) is our Specialist for AppRiver and StorageCraft




Sharon Pace has been appointed as our Blue Solutions Key Account Manager and Tom Mangion is our Trend Micro Renewals Specialist.

If you need any questions about our vendor products, please contact out sales team on 0118 9898 222.


Trend Micro Worry Free

In a recent Blog post, we shared with you an update from Trend Micro about the Shellshock Vulnerability. Trend also held a webinar to help Resellers learn more about this vulnerability and mitigate any potential issues.  If you missed the webinar, you can watch/listen to it here:

If you have any questions about Trend Micro solutions, contact our Product Specialist Kirk Harris on  0118 9898 238.

Trend Micro Worry Free

Some of you may have heard recently that a new Linux Bash vulnerability was widely reported in the press (known as “Shellshock”) and you may already be getting inquiries from customers on this on whether or not Trend products are affected.  This is similar to the Heartbleed bug where several versions and platforms are affected.

SEG is current surveying all the products and we will be updating a master KnowledgeBase article with affected products and solutions as they become publicly available (same procedure we followed for Heartbleed):

Trend Micro have produced this customer notification to answer your questions.

According to RedHat, “A flaw was found in the way Bash (aka bourne-again shell) evaluated certain specially crafted environment variables. An attacker could use this flaw to override or bypass environment restrictions to execute shell commands. Certain services and applications allow remote unauthenticated attackers to provide environment variables, allowing them to exploit this issue.” There was an original fix published for CVE-2014-6271, but it proved to be incorrect and/or incomplete, so a second advisory was issued (CVE-2014-7169) to address this.

Are you ready for the new EU data protection laws?

Trend Micro Worry Free

You might not be aware but the European Parliament recently voted for changes to data protection laws.  So what do these regulations mean for businesses and are you ready for it? These new laws will cover 3 main areas:

  • The introduction of a single pan-European law for data protection to replace the inconsistent patchwork of national laws.
  • Companies based outside the EU as well as those in member states will have to comply with the regulation if they do business with EU companies or look after the data of EU citizens.
  • Businesses will also have to explicitly seek permission to process the data of citizens: consent cannot be assumed and companies will have to notify citizens of any data breaches that could affect them.

Every company needs to be aware of these regulations – no-one is exempt. If the regulations are broken, fines for organisations could be as high as €100 million or 5% of global revenue.

Your guide to the new EU Data Protection Directives

To help you understand these changes, visit the Trend Micro EU Directive site for more information. You can also download this Trend Micro White paper with more insights on how this will affect your business.

Also, here’s some quick Trend Micro videos with useful points on why every business must be aware of these new laws.

Want to know more about Trend Micro and how their products can help your business? Visit our Trend Micro pages and contact our Product Specialist, Kirk Harris on 0118 9898 238

Trend Micro Worry Free

For a long time, Mac users have thought that having a MAC makes them secure from viruses and malware. While a lot of users think that MAC's built-in security is enough and with over 97% not protected by any security software- this leaves them wide open to attack. Without adequate protection, MAC users are also open to malware attacks when downloading or installing new software and opening attachments

What can MAC users do to improve their security? Watch this video: Mythbusting about Mac computers's Security to find why MAC users need virus protection too!


Visit our website to request your Trend Micro Product Demo or call our product specialists on 0118 9898 222 for more information.


Trend Micro Worry Free

For many businesses, having employees working from different locations is how they function; emails sent from the airport and using mobile devices to transmit corporate information are a few examples of how vulnerable networks are from malware and virus attacks.

Modern protection is needed in an increasingly complex threat landscape. Trend Micro Complete User Protection delivers the best protection against today's evolving threat landscape.

With the broadest range of anti-malware techniques, it protects your users and their information across every endpoint and application, giving you multiple layers of interconnected threat protection.

Most importantly, you can manage users across multiple threat vectors from a single pane of glass, giving you complete visibility of the security of your environment. It will also fit your IT environment today and tomorrow with flexible on premise, cloud and hybrid deployment models.

Still need to know more about protecting devices in multiple locations with multi-layered security? Watch the Simple, Flexible Security Management video for a quick look at how it works:


Trend Micro integration partners offer MSPs greater value

Trend Micro Worry Free


Running your busy I.T. business while finding solutions that integrate and work well together can be time consuming and only adds to your list of things to-do.

As we continue to support MSPs and resellers in building their businesses, we want to tell you about the other software that Trend Micro can integrate with and how it can help you grow and create a profitable business. Here's a summary of Trend Micro's integration partners:

Connectwise – integrating your Trend Micro and ConnectWise solutions provides greater efficiencies across billing, ticketing (configure Trend Micro products to alert technicians when unusual events take place) and producing reports for your customers.
Download the Trend Micro and ConnectWise factsheet.

Kaseya – The single console makes it easier to manage the overall health of Trend products in customer environments. With consolidated software deployment and up-to-the minute monitoring gives MSPs a lot more control over their businesses.
Find out more about Kaseya and Trend Micro.

Level Platforms – Monitoring the overall health in customer environments while being aware of security threats are some of the integration features available in Level Platforms.
Download the Level Platforms factsheet.

LabTech – With industry standard installation packages (MSI), MSPs are able to carry out monitoring, security audits and ticketing for customers.
Find out more about LabTech and Trend Micro.

Autotask - It's easy to activate the Trend Micro Worry Free Remote Manager in Autotask and this enables MSPs to complete data analysis and monitor the service delivery for their clients. More information about Autotask and Trend Micro is available here

For more information please contact our product specialists on  0118 9898 222.


Powered by Attix5 200x51The Blue Solutions team were invited to the Attix5 presentation, where Attix5 discussed their new branding and the emphasis on innovation that's influenced the re-brand.

With a new strapline "Innovative Data Protection", the Attix5 team talked about their cloud-based backup and recovery solution that protects businesses data with:

  • Flexible access to backed-data - requiring no additional disc space.
  • Industry standard technology used to store and encrypt data.
  • Flexibility - the solution is scalable and uses a single IP/network port across the whole LAN and public network.

There's also the opportunity to remove the need to rely on tape backups with the Titanium Appliance. This all-in-one, fast, secure and cost-effective hardware enables your organisation to backup all desktops, laptops and servers on a single onsite device.

We'll be bringing you more updates on the latest features from Attix 5 and our product specialists are also available on 0118 9898 222 to help with any questions. Their video (below) is a good look at why innovation is so important (in our industry) and why Innovative Data Protection is their new focus: