For both MSPs and resellers, Trend Micro’s Hosted Email Security (HES) has always been a compelling sell, delivering powerful, serverless email protection for customers with limited IT resources.
But whereas the rest of Trend’s Worry-Free Business Security Services solutions have already been plugged into the Predictive Machine Learning technology that is one of the features of the newly minted xGen brand, HES (perhaps because it’s also available as a standalone solution, outside of Worry-Free) hadn’t been – until now.
Here are some of the benefits that ‘xGenned’ HES now delivers to end-users.
Zero-day and unknown threats detected
With the threat landscape evolving at bewildering speed, checking chunks of code against databases of the known ‘usual suspects’ is only fractionally effective.
Instead, security solutions now need to detect hitherto unknown and unidentified threats, too, as we described in a previous post recently - and this is exactly what the Predictive Machine Learning in HES now enables it to do.
Predictive Machine Learning uses advanced file feature analysis to ascertain both the probability that a threat exists in a file, and the probable file type – and, of course, because it is learning from each example, it gets better as it goes.
Dangerous files and processes neutralised
Once the machine learning process has identified an unknown or zero-day threat, it can then take action to keep end-users protected.
If the threat is file-based, for example, the solution will quarantine the files in question, to stop the threat from spreading across users’ networks.
HES shares its newfound machine learning capabilities not only with Trend’s Worry-Free Business Security Services solutions but also with OfficeScan, so this more detailed explanation of the latter’s Predictive Machine Learning features, and how they work, is worth a read.
No more multiple login hell
Bringing HES into the xGen fold appears to have prompted some other helpful alignments with existing Trend solutions, too (although, in truth, these don’t have much to do with machine learning!)
There’s a lot less cumbersome clickery involved, for a start. For example, you can now jump directly from HES into the management console of the Cloud App Security solution, whereas before you’d have had to go from the Customer Licensing Portal (CLP) to HES, then back to CLP in order to reach Cloud App Security.
This is important for two reasons: firstly, to stop you losing the will to live. And secondly, because it’s a significant improvement to the overall email security workflow (Cloud App Security is needed to provide Exchange Online mail store scans as well as inspection of internal email traffic - so an easy hook-up to it is a must).
In short, HES is going through the same operator-friendly evolution as many other Trend solutions - getting rid of fiddly separate passwords for each service.
Ultimately, this helps partners work more efficiently and thus cut down on admin overheads, but also it makes for smoother service delivery.
HES: an xGen latecomer poised to deliver
It’s worth noting that HES has also recently benefited from an overhauled interface, improved data insights, enhanced Time-of-Click web protection, and other additional refinements, as explored in this post - so it certainly hasn’t been standing still.
But it has moved at a different speed to the rest of the xGen stable, and it’s good news for security resellers and MSPs alike that they can now tell their customers the gap is being closed!