From Break-Fix to Managed Services – Step 1: Examine Your Market

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Article by Josh Preston, Service Design Program Manager, LabTech Software

Now that you understand how switching from break-fix to managed services can flip the switch on your business success, you’re ready to start capitalizing on the benefits of managed services.

Your first step is to determine which services you’d like to provide as part of your managed services offering. A great source to help you make this decision is your existing customers. Here are a few ways to get better in tune with your market:

Ask Questions

Asking your existing customers about their specific pain points and what services they need will provide strong signals on what direction you should take. Start with a customer satisfaction survey about what services customers would like to see in the future or schedule a one-on-one meeting with some of your top clients.

Look at Recurring Trends

Check time logs and past billings to find trends in frequently requested tasks that can be included in your SLA. If you’re seeing recurring requests around patching, antivirus updates, malware removal or PC tune-ups, then you know just where to start.

Study the Market

Read up on market research to help identify key opportunity areas. Check out industry insight like CompTIA’s Trends in Managed Services report. A keen examination of industry data can shine a light on the most commonly outsourced IT services and can also help you understand what drives client decisions.

Check Out the Competition

Attend user groups and start interacting with your peers. When like-minded professionals come together in a non-competitive environment, you can discuss issues specific to your shared experiences. Participants can network and benefit from shared best practices.

Once you’ve got a handle on what your market needs most and you understand more about why businesses are outsourcing, you’ll be perfectly positioned to meet their specific needs. You can build out a plan for your managed services based on what will make you most valuable to your clients.

This is just step one in your transition to managed services. Join us next for a look at your next step, assessing your skills and filling in the gaps.

Want to know more about LabTech Software? Contact our Product Specialist Jonatan Bucko  on 0118 9898 210 for more information today.