Monthly Archives: October 2014

Malicious Web content can expose your company to higher costs, lower productivity and legal issues. AppRiver's SecureSurf can protect your network from Web-based malware and viruses, and shield your employees from offensive content. SecureSurf requires no onsite hardware or software and it won’t require constant attention from your IT staff .

This graphic is a quick snapshot of the top 10 categories blocked by SecureSurf. It highlights how this solution works everyday to help business owners keep their company safe from web-based viruses and protect employees from undesirable websites.

Take a look and see how AppRiver will protect your network.

Want to know more about AppRiver's email and web security procucts? Contact our Product Specialist Nicola Boswell for more information.




It's been a busy time at Blue Solutions and we wanted to keep you up-to-date with some of our changes, especially when it's good news for our MSPs and Resellers.

We've recently welcomed a new team member

We've expanded our technical team and Deane Mallinson, our new Sales Engineer joined us in September. Deane's wide ranging role will be to focus on the support function offered by Blue Solutions.

With 20 years' experience, in the I.T. industry ranging from first line support to management, Dean PictureDeane will be managing our internal, external, pre and post sales support helpdesk, while mentoring our team.

As Deane's qualifications include MCSE, MCSP, KLCT, KLCSA and GCT, he is well equipped to ensure our customers get the support they deserve.

As part of our continued commitment to supporting and investing in I.T. graduates,  Chris Kudzin has joined Deane's team as our I.T. apprentice.


Other changes

Emma at Blue SolutionsEmma Wale (pictured left), a long-standing member of the Blue Solutions Team was recently promoted to being our Sales Manager. With extensive experience in the I.T. and software channel distribution industries, Emma's main focus will be to manage sales growth and overall profitability for Blue Solutions.

While continuing to work as the main contact for DataFortress, the online backup solution (powered by Attix5), she will support and develop our sales and product specialists on a daily basis.

What's happening with our other team members?

Our product  and sales specialists roles have changed too.  Our sales team (pictured below) will be available to manage your orders and help with any queries on a daily basis.

Blue Solutions Team Updated

We also now have a team of vendor specialists, who are available to help you develop your business, with solutions for the channel. You can view our key vendors at our website.

Why have we made these changes? As parts of our business have moved into the managed services sector, we have restructured our sales team to ensure we continue to provide the best service for all of our customers. Your contacts are:

nicola-ImageNicola Boswell (pictured left) is our Specialist for AppRiver and StorageCraft




Sharon Pace has been appointed as our Blue Solutions Key Account Manager and Tom Mangion is our Trend Micro Renewals Specialist.

If you need any questions about our vendor products, please contact out sales team on 0118 9898 222.


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Our sales team had a busy time at IPEXPO, Europe's Number one cloud computing and IT infrastructure event. We joined StorageCraft,  our backup and disaster recovery vendor, to speak to new and prospective customers. This was also a great opportunity to discuss the industry topics affecting MSPs and Reseller and make contact with industry experts.

Our Product Specialist, Nicola Boswell (pictured below, centre), who spent the event with the StorageCraft Team "found the event to be a great way to meet customers, speak about StorageCraft technology and explain how Blue Solutions work with customers in the I.T. Channel".StorageCraft & Blue Solutions at IPEXPO

If you missed Nicola at IPEXPO and would like to find out about StorageCraft solutions, please contact her on 0118 9898 219





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We’re going to be at CompTIA on 5th and 6th November at Stand 34, meeting with our new and prospective Resellers and it would be a good opportunity to meet you too.

Why visit the Blue Solutions stand?  Our team will be available to answer any questions to help you build your business; from how to shorten your I.T. to-do lists, protect networks from malware, keep emails spam-free and restore data with disaster recovery solutions. These are all questions we can help with.

Tweet a picture with Blue Solutions and AppRiver

During the two day event, we’ll be joining AppRiver, the email messaging and web security solutions provider, to give you a chance to win a prize.

For your chance to win, visit either the AppRiver or Blue Solution’s stands and Tweet a picture of one of the stands.  To give you a chance to win, we’ve written these Tweets to go with your pictures:

You can register for the event here  and we look forward to seeing you at our stand and entering your Tweets into our prize draw.



Twitter BirdOur Twitter following continues to grow by the day and we've now reached 1007 followers (and counting!).

So what's on our Twitter profile? We like to give you the latest news about what's happening at Blue Solutions, updates from our vendors about their products and services and industry updates. Some Friday's, we even do a ##FF!


So how can you make sure you always get these regular updates? Follow our Twitter profile @BlueSoldisti and we'll follow you back. You can also follow our team on Twitter:

Nicola Boswell - StorageCraft and AppRiver Product Specialist

Kirk Harris - Trend Micro Product Specialist

Emma Wale - Blue Solutions Sales Manager

Tom Mangion - Trend Micro Renewals Product Specialist

Sharon Pace - Blue Solutions Account Manager

Katy Prince - Sales Administrator

We're also on these other social media networks, delivering updates and you can follow and join us here - LinkedIn and Google+



StorageCraft® ShadowProtect® IT Edition is a standalone tool for IT professionals that enables users to back up and recover any Windows server, desktop, or laptop—even Windows Server 2012 and Windows 8 machines.

ShadowProtect IT Edition is portable so you don’t have to install any software to use it. You’ll receive the software preloaded onto a USB key so that you can back up or restore a machine.SC ShadowProtect Image

Because of its unique subscription-based model, ShadowProtect IT Edition lets you back up and recover an unlimited number of servers, desktops, and laptops for the duration of your subscription. Subscribe for two weeks, one month, three months, or a year—it’s up to you.

Here are just a few benefits of ShadowProtect IT Edition:

  • Use ShadowProtect IT Edition for backup and recovery without installing any software.
  • Back-up and restore an unlimited number of machines, one at a time, for the duration of your subscription.
  • Restore a backup image to a different machine, even if the failed machine doesn’t have ShadowProtect software installed.
  • Back up Microsoft SQL, Exchange, and SharePoint servers and other critical application servers, including updates in memory

Click here for further information of how ShadowProtect IT Edition can help you work better and faster.

If you have any queries on ShadowProtect IT Edition or any other questions please contact our StorageCraft Product Manager Nicola Boswell on 0118 9898 219.


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Article by Kevin Davis, Technical Product Manager, LabTech Software

By becoming your clients’ trusted advisor, you provide the best defense against your competition. You don’t want to be just another vendor. You want your clients to come to you for everything technology related. When the copier breaks, you want your client to call you, not the copier company. You must become the one-stop shop that they can trust to get anything done.

So how do you get there? Follow these 6 tips and you’ll be well on your way to becoming your clients’ go-to source for expert tech support.

Put Your Clients First

First and foremost, a trusted advisor puts clients’ needs first. Sustaining the relationship rather than focusing on the outcome of the business at hand is a top priority.

Understand Their “Why”

Trusted advisors go beyond meeting clients’ explicit and obvious needs by developing a deeper understanding of their implicit, and often hidden, needs. Through active listening and asking the right questions, you’ll be able to establish a relationship where you can proactively manage your clients’ pain points, rather than addressing them reactively as they arise.

Be Credible

Be an authoritative figure on the subject matter at hand by maintaining up-to-date industry knowledge that will enable you to provide clients with expert, top level service.

Deliver on What You Say

The industry expertise that comes with constant industry monitoring is incredibly valuable when it comes to establishing a client connection. However, to turn that credibility into a lasting trust relationship you must be reliable.

Connect Emotionally

To be an effective advisor you must learn to “recognize, deal with and respond to client emotions.” Empathy is key. Treat clients first and foremost as people, not as members of a group. Lend a sympathetic ear and provide not only support, but also affirmation and appreciation.

Stay Committed

Above all, the trusted advisor is in it for the long-term relationship, not the short-term gain. Connect with your clients between projects; they typically prefer just as much contact, if not more, outside the confines of specific fee-based work.

You can read the fill article at the LabTech Software Blog

Want to know more about the LabTech IT Automation tools and how it can help your business? Contact our Product Manager, Jonatan Bucko on 0118 898 210.