I have now received emailed confirmation that Doyenz will no longer be providing or supporting the rCloud backup and recovery service in the UK by the end of this week, 10th August 2012. I understand that Doyenz has emailed UK resellers and MSPs directly to notify them of the change.
Doyenz's removal of the rCloud service is surprising and disappointing at a time when Blue Solutions is seeing growing interest from the SMB channel wishing to support clients with cloud based backup and data recovery services.
I understand that Doyenz will retain client data on its systems until only August 31st 2012. To access clients' data, resellers must contact the Doyenz support team immediately via email:email@example.com [emails responded to within 3 business days].
I believe [but this is unconfirmed to us] that Doyenz will offer our UK resellers using the rCloud service the option to back up data to its US cloud servers.
Myself and my team will also do our upmost to support resellers during this period of change and will aim to help resellers migrate data from the Doyenz servers to an alternative service. Resellers and MSPs should contact Emma Wale or Jonatan Bucko at Blue Solutions on 0118 9898 222.