Trend Micro

XGen badge (HES) is the latest Trend Micro solution to wear the xGen badge. We take a brief look at the machine learning benefits behind the brand.

For both MSPs and resellers, Trend Micro’s Hosted Email Security (HES) has always been a compelling sell, delivering powerful, serverless email protection for customers with limited IT resources.

But whereas the rest of Trend’s Worry-Free Business Security Services solutions have already been plugged into the Predictive Machine Learning technology that is one of the features of the newly minted xGen brand, HES (perhaps because it’s also available as a standalone solution, outside of Worry-Free) hadn’t been – until now.

Here are some of the benefits that ‘xGenned’ HES now delivers to end-users.

Zero-day and unknown threats detected

With the threat landscape evolving at bewildering speed, checking chunks of code against databases of the known ‘usual suspects’ is only fractionally effective.

Instead, security solutions now need to detect hitherto unknown and unidentified threats, too, as we described in a previous post recently - and this is exactly what the Predictive Machine Learning in HES now enables it to do.

Predictive Machine Learning uses advanced file feature analysis to ascertain both the probability that a threat exists in a file, and the probable file type – and, of course, because it is learning from each example, it gets better as it goes.

Dangerous files and processes neutralised

Once the machine learning process has identified an unknown or zero-day threat, it can then take action to keep end-users protected.

If the threat is file-based, for example, the solution will quarantine the files in question, to stop the threat from spreading across users’ networks.

HES shares its newfound machine learning capabilities not only with Trend’s Worry-Free Business Security Services solutions but also with OfficeScan, so this more detailed explanation of the latter’s Predictive Machine Learning features, and how they work, is worth a read.

No more multiple login hell

Bringing HES into the xGen fold appears to have prompted some other helpful alignments with existing Trend solutions, too (although, in truth, these don’t have much to do with machine learning!)

There’s a lot less cumbersome clickery involved, for a start. For example, you can now jump directly from HES into the management console of the Cloud App Security solution, whereas before you’d have had to go from the Customer Licensing Portal (CLP) to HES, then back to CLP in order to reach Cloud App Security.

This is important for two reasons: firstly, to stop you losing the will to live. And secondly, because it’s a significant improvement to the overall email security workflow (Cloud App Security is needed to provide Exchange Online mail store scans as well as inspection of internal email traffic - so an easy hook-up to it is a must).

In short, HES is going through the same operator-friendly evolution as many other Trend solutions - getting rid of fiddly separate passwords for each service.

Ultimately, this helps partners work more efficiently and thus cut down on admin overheads, but also it makes for smoother service delivery.

HES: an xGen latecomer poised to deliver

It’s worth noting that HES has also recently benefited from an overhauled interface, improved data insights, enhanced Time-of-Click web protection, and other additional refinements, as explored in this post - so it certainly hasn’t been standing still.

But it has moved at a different speed to the rest of the xGen stable, and it’s good news for security resellers and MSPs alike that they can now tell their customers the gap is being closed!

MSP programJoining an MSP program can work wonders with channel partners’ balance sheets, as our friends at Trend Micro explain in this blog!

We’re always keen to share compelling insight from our vendor partners, and Trend Micro have nailed it with their blog Five reasons you need to join an MSP program….today!

 So with thanks to the guys at Trend, we’ve condensed it below. (And if you like what you see, come and talk to us about the MSP solutions we offer!)

Five reasons you need to join an MSP program… today!

1. Better margins

It is not uncommon for our partners to earn in excess of 100% profit margin on the security solutions they are providing to their customers as part of their managed service agreements, which is probably a much higher percentage than what you are earning now if you are just buying annual licenses when your customers’ licenses expire.

Let me explain how in two words: aggregate pricing. Put simply, MSP programs typically offer pricing on an aggregate seat count basis, which means that you are paying for licenses based on the total number of clients you currently manage. This can be a significant difference as business grows and you move in to cheaper and cheaper seat bands. To figure out just how much margin you are missing out on ask your vendor how much it costs per seat in the lowest price band (typically five to 25 seats) vs. the cost per seat in the price band that represents your entire customer base. That number is the extra margin you are missing out on.

2. Predictable revenue stream

Compared to the feast-or-famine nature of revenue in a break-fix business model, predictability is one of the primary benefits of being a managed service provider. Joining an MSP program helps you further streamline and predict both the revenue from your customers, as well as your service delivery costs.

This one is a bit of a twofer since you can more easily calculate revenue projections and do forecasting into the future. You can also calculate cost projections and get a much better understanding of the health and future growth potential of your business. The icing on the cake is that the value of your business increases as well as your revenue streams–a critical component of your exit strategy.

3. Multiple recurring revenue streams

The great thing about being an MSP is that you are forced to heavily focus on automation and repeatability since controlling costs directly impacts your bottom line. Once you’ve joined an MSP program, you will generally have the ability to create multiple recurring revenue streams if they have a broad product portfolio. Once you have created processes and trained your staff around the tools provided as part of the MSP program it’s very easy to “turn on” any additional products your vendor may offer across your entire customer base. This can be done in a very efficient and cost-effective manner, with each of these products representing an additional recurring revenue stream and more profit.

4. Moving from CapEx to OpEx

There may be some tax and accounting benefits to joining an MSP program and moving from purchasing annual licenses upfront for your customers to paying for licenses monthly or quarterly — or moving from CapEx to OpEx. The main benefit is the ability to recognize deductions completely in the current period vs. recognizing them over the useful life of an asset (that is, if you buy a three-year license and deduct it over those three years).

Disclaimer: We are a cybersecurity company, not tax experts. Therefore, we highly recommend discussing this with your accountant or tax professional to weigh the pros and cons and how it may affect your business specifically.

5. Elimination of renewals

Lastly, a good MSP program will give you complete control over license management and provisioning from a self-service portal. This allows you not only to provision licenses when you need them (think evening or weekend deployment when you forgot to place an order three days in advance), but also to eliminate all the hassles, complexity and costs associated with renewals. In essence, since you have complete control over the licenses, an expiration date is no longer necessary–you can simply cancel the license when you need to.

If you’ve never figured out what it costs you to track disparate expiration dates across your entire customer base for every product, to request quotes from your vendors, to create invoices for your customers, to follow-up on payments from your customers, and to submit payments to your vendors just to renew a product, then you probably should! Most partners we  meet who go through this exercise are shocked to find out they often lose money on smaller customers because they did not factor the costs of renewing into their pricing or business model.

Although there are so many more reasons to join an MSP program as soon as possible, these are our top five reasons you should be seriously considering becoming part of one…

Blue Solutions is a specialist security software distributor with many years’ experience in helping partners take their MSP security proposition to market. To talk to us about our range of MSP security solutions, get in touch.

vaccineOrganisations in Europe and the US have been crippled by a ransomware attack known as ‘Petya’. There are claims of a ‘vaccine’ to stop it – but how credible are they?

Hot on the heels of WannaCry comes Petya – a nasty ransomware variant, based on the Goldeneye code.

It has already locked some of the world’s most prominent enterprises out of their data, including construction materials company Saint-Gobain, food giant Mondelez, legal firm DLA Piper, and advertising firm WPP.

But lo! There is a ‘vaccine’ that protects against it, apparently! Simply include the file C:\Windows\perfc.dat on the PC, and the ransomware is stopped in its tracks.

(Well, it’s stopped in its tracks on that machine – though it can still propagate to other machines on the network. So still not ideal.)

We took a look at what some security vendors are saying about Petya / Goldeneye – and whether the idea of a ‘vaccine’ is truly credible.

Bitdefender: ransomware vaccine is old news

The first thing that struck us is that security vendor Bitdefender has had a ransomware vaccine available for some time now, and it’s not just a quick fix using a read-only file.

Instead, it’s rather cleverer than that. It tricks ransomware into believing the machine is already infected, and so the attack goes looking elsewhere. In addition, it can be deployed to every machine on a network simply by ticking a box – meaning that one machine can’t pass the infection to another.

There’s little information at present, admittedly, as to whether this vaccine is effective specifically against the Petya /Goldeneye attack.

However, it has been stated publicly in the Bitdefender Resource Center that “Bitdefender blocks the currently known samples of the new GoldenEye variant. If you are running a Bitdefender security solution for consumer or business, your computers are not in danger.”

That’s pretty unequivocal. And what’s particularly interesting with this vendor is that the ransomware vaccine is standalone – businesses don’t need to have invested in Bitdefender’s suite of other security solutions to use it.

Trend Micro: decrypt it if you can’t stop it

Trend Micro has an established stable of solutions that provide layered protection against a whole range of threats, including ransomware, so they’d surely argue that a ransomware vaccine is unnecessary!

However, what they do also offer is decryptor tools that enable users to recover data even after their files have been encrypted by certain variants of ransomware.

Again, whether these solutions are effective against the most recent Petya / Goldeneye attack is not clear, although Trend Micro states here that it is “in the process of adding known variant and component detections” for Petya-related patterns “and all products that utilise them.”

So, more antidote than vaccine – but it’s worth noting that these decryption tools are free, so they could be a lifesaver (and pave the way to more proactive anti-ransomware strategies and product choices in the future).

Malwarebytes: no ransomware vaccine, but you're safe

Malwarebytes, for its part, has been less than confident about the ability of the C:\Windows\perfc.dat vaccine to stop the Petya infection – in fact, the company states that “our own tests have shown that in many cases, it doesn’t.”

Whilst Windows 10 systems, Malwarebytes says, “seem to have a fighting chance” by using this method, “Windows 7 gets infected every time.”

However, Malwarebytes also publicly says that customers using Malwarebytes Endpoint Security are protected against this specific ransomware variant – so, once again, a vaccine is – theoretically, at least – unnecessary.

Ransomware: vaccines, protection, remediation

For more of our thoughts on ransomware and what security vendors are doing to fight against it, check out our previous post here.

And remember – prevention is better than cure, so keep patching!

WannaCrypt0r ransomwareThe WannaCrypt0r ransomware floored the NHS and many other organisations besides. These guys reckon they could have stopped it.

WannaCrypt0r, the global cyber-attack that paralysed 45 NHS trusts, plus businesses in over 100 countries, has woken the world up.

It’s woken a few security vendors up too, as the flurry of emails in my inbox over the weekend shows.

And, predictably, they’re all keen to tell us that customers running their security software were protected from WannaCrypt0r’s terrifying exploits.

Here’s a summary of the claims each of these wannabe ‘WannaCrypt0r-killers’ have made. It will be interesting reading for those who are contemplating where to go next with their anti-ransomware strategy!

Bitdefender

The mail from security software vendor Bitdefender states its case boldly: “Customers running Bitdefender are not affected by this attack wave.”

How so? Bitdefender has a ‘ransomware vaccine’ that users can switch on to immunise machines, and this uses the ransomware’s own programming against it.

But at a deeper level, it boils down to the ability to detect memory violations – in other words, to understand when a machine’s memory is being tampered with, which indicates that a cyber-exploit is afoot long before it can actually execute and cause any damage.

It’s this kind of device behaviour, Bitdefender implies, that, with their GravityZone products, would have shut WannaCrypt0r down before it even really got started.

Trend Micro

It’s machine-learning that’s writ large in the Trend Micro response to the WannaCrypt0r incident.

“Customers are already protected against this threat through Predictive Machine Learning and other relevant ransomware protection features found in Trend Micro XGen™ security,” the firm claims.

It’s a highly layered approach, involving email and web gateway solutions, behaviour monitoring and reputation analysis, file and website blocking, across physical and virtual machines, with the overall goal being to “prevent ransomware from ever reaching end users.”

Of course, if WannaCrypt0r has shown us one thing, it’s that ransomware is perfectly capable of activating before it reaches the end user!

However, a beacon of hope in Trend Micro’s communication that I did not see elsewhere is that it has a tool that can decrypt files affected by certain crypto-ransomware variants, meaning victims would not have to pay the ransom in exchange for a decryption key.

(How many IT guys would have killed for that last Friday evening?)

Malwarebytes

Malwarebytes’ communication slaps its cards down on the table thus:

“Malwarebytes is protecting your organization against this specific ransomware variant. Our anti-ransomware technology uses a dedicated real-time detection and blocking engine that continuously monitors for ransomware behaviors, like those seen in WannaCrypt0r.”

Like Bitdefender and Trend Micro, this is hinting at some sort of intelligent analysis of machine and network behaviours that might predict a ransomware attack, before it actually starts to execute.

Malwarebytes’ four-layered security approach – operating system, memory, application behaviour and application hardening – contributes to this detection capability, as it monitors at multiple system levels for ransomware and other exploits, simultaneously.

But Malwarebytes goes further than this in its claims. It says in this blog about WannaCrypt0r that itwill stop any future unknown ransomware variants.”

(The italics are mine – but I’m sure you’ll agree they’re worth emphasising!)

What next for WannaCrypt0r?

There are few certainties in cyber-security but what experts are predicting is that wave two of the WannaCrypt0r attack will come soon – and wearing a different guise.

Will the security solutions above recognise it rapidly enough to combat it?

Let’s see whether the communications live up to their word.

Upgrade Trend Micro Worry-FreeIf you don’t manage your Trend Micro Worry-Free Business Security upgrades properly, your customers could be at risk from ransomware! We explain what to do.

If you sell Trend Micro’s Worry-Free Business Security Standard or Advanced editions, you’ll know that both come with a convenient management console that enables you to easily watch over and control the security services you deliver.

But if you don’t act on the information and alerts you receive, and keep your solution up to date, it could mean that your end-user customers are at greater risk from threats like ransomware!

There are just three things you need to do to keep your customers protected:

1. Upgrade manually after renewals

Renewals of Trend Micro’s Worry-Free for Business Standard or Advanced editions do not automatically upgrade to the latest version, so you need to manually manage this process yourself.

Happily, it’s an easy thing to do. There’s a link to Trend Micro’s Download Center at the top of every console homepage. Click to upgrade your renewed Worry-Free Business Security edition to the latest version (see images below).

Alternatively, you can go to the Help tab, click on Support, and then click on the Download Center icon at the bottom of the page (see image below).

No uninstall or reinstall is required, the upgrade will automatically be picked up from the server by all the connected security agents, and your customers will stay protected.

What’s not to like?

Worry-Free Console
(Click to enlarge)
Worry-Free Console
(Click to enlarge)
Worry-Free Console
Upgrading Worry-Free Business Security after renewal is easy! (Click to enlarge)

2. Get notified by RSS as well

If you’re not on v.7 or upwards, you won’t get console notifications, so you need another way of receiving them.

And even if you are on v.7 or upwards, there’s certainly no harm in having a backup notification channel to be doubly sure the message hits home.

This is why the Download Center website supports RSS. You can set up upgrade notifications and reminders from that site straight into your RSS feed (see image below), and then go into the console to act on them.

Trend Micro software download RSS Feed
You can subscribe to the Download Center website’s RSS feeds to get upgrade and service pack notifications – whether the notification feature is also available in your version of the console or not. (Click to enlarge)

3. Act on those notifications!

As we’ve shown above, the console – even in pre-v.7 guise - contains the necessary links for you to download upgrades or service packs, and you can also find these links in the Download Center, whose icon is at the bottom of the console page (see image above).

So it’s a cinch to stay ahead of the game – but you do have to make sure you download the upgrades and packs promptly from the links.

That way, your customers will continue to be fully protected.

Keep Worry-Free worry-free!

Pay heed to your console, reminders and notifications and your Worry-Free Business Security solutions will totally live up to their name (more so, in fact, if you upgrade to the cloud-based Services edition that significantly simplifies life for both you and your end-users!)

But miss an upgrade or a service pack, and fast-moving, destructive threats like ransomware are, in all probability, already one step ahead of you and your customers alike.

And that will prove very worrisome indeed.

DeployManaging licensing processes can bite deep into security MSPs’ margins. But one vendor seems to make it a lot easier. We investigate…

If you’re a managed security service provider, you’ve got an awful lot on your plate when it comes to licensing.

Try to manage it all using different tools and you’ll rapidly flay the flesh from your profitability – and probably send your customer satisfaction levels plummeting, too.

Logically, the solution is to somehow combine all the licensing functions in one place, making them both accessible and easy to use. But is any security vendor actually offering this? And if so, does it really deliver on the promise?

For our money, the answers to these questions are “yes, Trend Micro” and “yes, here’s how”, respectively.

Licensing Management Portal (LMP) – cross-product pain relief

The first thing that is striking about Trend Micro’s Licensing Management Portal (LMP) is that, in contrast to some other so-called “single pane of glass” management tools, it isn’t just available for a core technology that so far only underpins one or two finished products.

Instead, it has already evolved to the point where it is common to pretty much the entire Trend Micro product portfolio

So it makes it possible for MSPs to centrally manage, from a single sign-on system, multiple instances of both “point” solutions like Cloud Application Security (a topic we discuss further in this post), and more comprehensive solutions like the Worry-Free Business Security range.

Let’s not gloss over the pain that this alleviates. It eliminates wait time associated with ordering licences, because LMP is available 24 x 7 x 365. It automates the tracking of renewals and expirations. And it eliminates the complexity and cash-flow risk associated with manual billing.

Remote Manager
LMP, Remote Manager, CLP – a powerful triumvirate of solutions that drastically reduce the costly burden of creating, provisioning, managing and billing MSP licences. More on CLP below. (Click to enlarge)

LMP + Remote Manager = automation

This capability stems in part from the fact that LMP also contains within it Trend Micro’s Remote Manager.

This radically streamlines many of the licensing management processes by plugging them into industry-standard RMM and PSA solutions like Autotask, ConnectWise, Kaseya and LabTech.

So, you no longer have to manually drive your billing process, for example. Instead, LMP can use ConnectWise to auto-issue invoices and create end-to-end billing the moment a new endpoint or device is deployed.

Likewise, there’s a lot less juggling of multiple processes in order to set customers up. LMP syncs with LabTech, so you can map customers from LMP to customers in your LabTech solution, and then, within the latter, just “point and shoot” to deploy, issue licences etc. No jumping around between applications!

LMP and LabTech sync
No jumping around between applications – LMP and LabTech sync, so that deploying and issuing licences to your customers is as simple as a mouse click. (Click to enlarge)

Service plans the way you and your customers want them

Whilst we’re on the point of service plans, it’s worth mentioning that LMP has rewritten the rulebook somewhat in this respect too, offering real flexibility.

You can activate licences into live services in any number of formats – monthly, yearly, quarterly, on receipt of PO – and you can schedule in additional features so that they don’t have to be managed manually.

For example, a new customer that has committed to your services for two years initially, but whose contract needs to revert to a monthly rolling arrangement after this initial period, can have a service plan created in LMP that will deliver this arrangement – automatically.

From where we’re sitting, it’s probably the only example of a service plan mechanism that combines customer-friendly flexibility and features with management tools that don’t place an unsustainable drain on your resources!

Powerful but flexible reporting

Of course, if you can’t easily see what’s billable, automated provisioning and service plans won’t stay viable for very long!

Here, too, LMP shines. Not only is the reporting itself automated, it provides up-to-date detail of everything that has been in any way consumed by the end-user, ensuring that consumption and billing are always in step with each other.

At the same time, the automation allows a window of manual adjustment to cope with cancellations, error correction, atypical deployment scenarios, and other exceptions.

In essence, LMP has enough automation to make the majority of billing scenarios far easier – and far more economical – to manage.

CLP: Convenience for the end-user

But what’s really innovative in LMP, in our view, is that it enables the end-user to manage some of their own licensing, giving them the convenience of direct control, whilst also (let’s be candid) fattening your margins by reducing your workload!

This is because LMP contains a Customer Licensing Portal (CLP), which enables customers to manage licence keys for selected parts of their security estate, based on role. That partial autonomy and flexibility works for them, which makes you look good.

But the fact that the CLP can also carry your own branding will do your business profile no harm at all, either!

“Nobody does it better”, goes the old song. And at the moment, our Trend Micro team seems to be singing it around the office quite a lot. Funny, that.

Trend Micro HESTrend Micro HES has long been an attractive cloud solution for users who want email security without on-site hassle. Read how it just got better!

We see a lot of email security solutions, but it’s fair to say that Trend Micro’s Hosted Email Security (HES) has recently upped its game to deliver a user experience that’s slicker, protection that’s broader and more agile, and service management that’s easier (and therefore ultimately more profitable!)

Here’s how Trend has taken HES to the next level.

New in Trend Micro HES, (1): Smoother interface, better data insights

Trend has now extended the successful interface designs found elsewhere in its stable of solutions to HES too, meaning that if you can “drive” other Trend solutions (like Worry-Free or OfficeScan), you can now just as easily drive HES.

For both end-users and service providers, this potentially means smoother workflows, easier internal adoption, lower training and implementation costs, and, overall, sharper ROI.

Trend Micro HES Dashboard
Trend has brought HES into line with its standard interface design and given its threat analysis tools a shot in the arm.

An improved dashboard in the solution now also makes it easier for end-users and service providers to glean more information about the threats they face, thanks to advanced analysis details and top advanced threat charts.

New in Trend Micro HES, (2): Sandboxing now comes for free!

Sandboxing – the ability, in the context of the SMTP protocol, to take mail offline and rigorously test it for threats before it reaches the recipient – is a potent tool in the security partner’s armoury.

But, typically, it’s also very costly – and it’s here that Trend has broken the mould. HES now includes free-of-charge access to new sandboxing solutions including Advanced Threat Scan Engine and Social Engineering Attack Protection.

Tick a box, get sandboxing for free – Trend’s Christmas present to service providers seeking to add value to their customers’ accounts!

Advanced Threat Scan Engine uses combined pattern-based and heuristic scanning to not only combat known email threats, but identify characteristics and behaviours that can suggest new ones (making it particularly effective against stealth threats like ransomware and zero-day exploits).

Social Engineering Attack Protection (now built into the AntiSpam Engine) is part of Trend’s recently much-vaunted machine learning stable, which includes the XGEN solutions.

It detects suspicious behaviour in multiple parts of each email transmission, including the email header, subject line, email body, attachments, and the SMTP protocol information.

Suspect messages are returned to Hosted Email Security for further action or policy enforcement, ensuring the attack does not reach its target.

These services are easy to activate too, by simply ticking a policy check box – convenient for end-users and service providers alike.

New in Trend Micro HES, (3): Protection against spoofing

Spoofed email identities are the gateway to unwitting activation of all manner of threats, from phishing, to whaling, to dangerous attachment payloads, and more.

HES now supports DKIM (Domain Keys Identified Mail) signatures in both incoming and outgoing messages. These authenticate the domain name associated with a message to detect any mismatches, which in turn protects users against receiving messages that have been tampered with – for instance, to spoof the sender name.

Protection against spoofing
Spoof email? That’s so passé!

New in Trend Micro HES, (4): Marketing-friendly segregated email

Trend has consistently led the field in anti-spam protection, but the reality is that what is often defined as marketing spam can in fact be a source of new opportunities or competitor intelligence for some departments in your customers’ businesses.

For this reason, HES now offers email segregation, which enables certain types of user or policy group within the end-user’s organisation to choose to receive marketing and promotional email (whilst still subjecting it, of course, to all the other new and existing HES security features).

Marketing-friendly segregated email
Yes, please market to me! Or just don’t, OK?

New in Trend Micro HES, (5): Time-of-Click Web Protection

Boosting Trend’s already significant arsenal of web reputation and security solutions, Time-of-Click protection automatically rewrites URLs contained in received emails.

This means that the default action when a user clicks on these links is not to take them straight to the site concerned, but to submit that underlying site to Trend for real-time prior security and reputation analysis.

Lucky Trend automatically rewrote this URL and checked it before the recipient got taken to the site…

The delay for the user in accessing a legitimate site is fractional, but the protection against accessing non-legitimate sites is comprehensive, since no access is granted until HES has confirmed that the site is not a source of threats or reputational damage.

More on what’s new in Trend Micro HES

There’s not the space here to cover off all the detail, but suffice it to say that Trend’s latest version of HES delivers additional benefits that could enable service providers to really differentiate their offering in both existing and new accounts.

Here’s a full list – and you know where to come if you want to discuss it!

Keyboard equipped with a red ransomware dollar button.
Keyboard equipped with a red ransomware dollar button.

There has been report of several companies becoming infected by the Crysis Ransomware and as such we have had a look into what it does and how it can be prevented.

History

First detected in February 2016, this virus has multiple methods of infection typically an email which has attachments using double extensions to make them appear non-executable.  Although it has been seen to also come through SPAM emails and compromised websites.  There has also been reports that it has been distributed to online locations and shared networks disguised as an installer for various legitimate programs.

Description

Crysis Ransomware itself is capable of encrypting over 185 file types across fixed, removable and networks drives and uses RSA and AES encryption, once infected it will also look to delete the computers shadow copies.  Whilst also creating copies of itself into the following locations.

  • %localappdata%\­%originalmalwarefilename%.exe
  • %windir%\­system32\­%originalmalwarefilename%.exe

The virus will then look to create/edit certain registry keys to ensure it is run on each system start.

  • [HKEY_LOCAL_MACHINE\­Software\­Microsoft\­Windows\­CurrentVersion\­Run]
    • "%originalmalwarefilename%" = "%installpath%\­%originalmalwarefilename%.exe"
  • [HKEY_CURRENT_USER\­Software\­Microsoft\­Windows\­CurrentVersion\­Run]
    • "%originalmalwarefilename%" = "%installpath%\­%originalmalwarefilename%.exe"

Finally after encryption there is a .txt file placed in the computers desktop folder, sometimes this accompanied by an image set as the desktop wallpaper.

  • %userprofile%\­Desktop\­How to decrypt your files.txt

There has also been reports of Crysis stealing data and credentials from the affected machines and passing these back to its Command and Control server.  This would then allow the computers and local networks that have been infected to become vulnerable to further attack if the credentials are not changed.

It has also been seen that Crysis will monitor and gather data gathered from IM applications, webcams, address books, clipboards and browsers prior to sending this to the C&C server with the windows variant stealing account and password credentials.

Prevention

To reduce the risk of infection we recommend the following

  • Ensure you are using an upto date AV product
  • Ensure any specific Ransomware prevention tools in the AV are used
  • Ensure you have a regular tested backup of the data
  • Educate users in the dangers of opening attachments from an unknown source

 

 

Keyboard equipped with a red ransomware dollar button.

Ransomware is on the rise, but the authorities struggle to deal with it, so businesses often end up paying the ransom! What are security vendors doing to combat it?

You don’t need to look very far to see the hoo-ha that ransomware has recently caused.

This is not only because the sheer volume of ransomware attacks has swollen as never before (global cases increased by almost 170% in 2015, with the UK “disproportionately hit,” according to this FT.com article), but because the number of cases reported has actually gone down.

This can only lead to one conclusion: businesses are paying the ransom, in an attempt to get their businesses back up and running, because the authorities are failing to help them do so!

It’s one hell of a gamble. Cybercriminals aren’t exactly known for their integrity or willingness to be bound by contract, so where’s the guarantee that they’ll give businesses back the access to their files once they’ve coughed up?

Indeed, as FBI Cyber Division Assistant Director James Trainor has commented,  “Paying a ransom doesn’t guarantee an organisation that it will get its data back—we’ve seen cases where organisations never got a decryption key after having paid the ransom.”

Ransomware: what it is, what it does

Before we go any further, though, let’s clarify terms. All ransomware (CryptoLocker, CryptoWall, and CTBLocker are names that crop up often, but there are many others, some of which are listed here) is about blocking a business’s access to a system and/or its files until a sum of money is paid to the malefactor.

In practice, this happens in many different ways, varying from scareware, to browser or screen-locking software, to encrypting ransomware. (This Malwarebytes infographic, that our partners can now request to co-brand and use for their own marketing campaigns, explains it very neatly).

In a further malevolent twist, cyberattackers may choose to “leak” the files that they have sequestered if the ransom is not paid, exposing a business’s potentially confidential and legally privileged information to public view online.

Reputationally, this can be shattering, but the financial impact of ransomware is breathtaking too. The Verizon Data Breach Investigations report puts the business cost of losing access to just 1000 records at more than £46,000!

In short, businesses are vulnerable, the authorities are swamped, and there’s no honour among cyber thieves. So it’s down to security vendors to step up to the plate and prevent ransom situations from arising in the first place. Here’s a taste of how three of them are turning the tables on the file felons!

Bitdefender: cross-product protection at startup

Bitdefender’s answer to the ransomware challenge has been to develop a Ransomware Protection module that is included in all Bitdefender 2016 products (including business versions sold through the IT channel).

Clearly, this makes ransomware protection accessible to the end-user, regardless of the product they or their organisation have purchased.

But Bitdefender products also activate the Ransomware Protection module at startup, and scan all critical system areas before files are loaded, with zero impact on the system’s performance.

At the same time, protection is provided from certain attacks that rely on malware code execution, code injections, or hooks inside dynamic libraries, so defence against the ransomware is instant, broad, doesn’t slow end-users’ core computing tasks down, and – most importantly of all – doesn’t let the ransomware get a foothold.

Malwarebytes: ransomware protection throughout the infection timeline

Malwarebytes has built a solid reputation on its ability to detect, monitor and block malware of all kinds, right from the earliest attempts by the malware’s author to probe the most effective delivery methods.

This means it can spot indications of threatening behaviours way before the threat actually deploys – and it has applied this philosophy to its Anti-Ransomware product, too.

In the words of their security blog, it “uses advanced proactive technology that monitors what ransomware is doing and stops it cold before it even touches your files.” The ransomware therefore “has no shot at encrypting.”

Although the product is still in beta, it is based on an already successful application  - CryptoMonitor - that Malwarebytes acquired from EasySync Solutions, so its provenance certainly inspires trust.

We don’t yet know how Malwarebytes will market the general release version for business users through the IT channel. Will businesses be able to buy it standalone? Or as part of the existing Malwarebytes Endpoint Security suite?

The latter is already a truly potent bundle. It includes the powerful Anti-Malware solution that (uniquely!) also comes with an inbuilt remediation tool – that is to say, it can clean up already infected systems, making for some very grateful customers!

It also includes the Anti-Exploit solution, that detects the zero-day exploits that other solutions simply miss. Factoring Anti-Ransomware into this already compelling combination would be something of a coup!

Watch this space…

Trend Micro: fight ransomware at every layer

Ever the source of insightful and sobering security stats, Trend Micro has publicly announced that ransomware infections among UK firms in February 2016 alone far exceeded the figures for the first six months of 2015!

Its approach to fighting ransomware is highly layered, with Ransomware Protection features included in its endpoint products (OfficeScan, Worry-Free Business Security), email and gateway products (ScanMail, Cloud App Security, Hosted Email Security, amongst others) and network products (Deep Discovery).

Trend Micro was named a Leader in the 2016 Endpoint Protection Platforms Magic Quadrant, published by industry analyst Gartner. This covers, amongst other technologies, anti-ransomware, so Trend’s solutions are definitely “up there” when it comes to stopping businesses being held at gunpoint!

Anti-ransomware: a pattern emerges

In all the three vendor cases mentioned above, there is a strong underlying truth: everything turns on being able to stop the ransomware infection happening in the first place. Once files are infected, it’s way too late.

This knowledge has certainly been an incentive for security vendors to act. If it’s not an incentive for businesses and the IT channel partners who supply them to act, too, I don’t know what is.

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Our top security updates in the news and on the web this week

1.10 tips to avoid Cyber Monday scams

Shoppers familiar with the Cyber Monday circus know they’re stepping into the lion’s den. The Internet has always been a lawless place. First posted on Malwarebytes.

For the original post and further information click here

2. More POS malware, just in time for Christmas

Threat researchers are warning of two pieces of point of sales malware that have gone largely undetected during years of retail wrecking and now appear likely to earn VXers a haul over the coming festive break. First posted on The Register.

For the original post and further information click here

3. Some simple security advice for computer and smartphone users

Demonstrated how easy it can be to compromise users computers and 'steal' very personal video and photos, here's some really simple advice to help prevent this happening. First posted on Pen Test partners.

For the original post and further information click here

4. CryptoWall Updates, New Families of Ransomware Found

The ransomware threat isn't just growing—it's expanding as well. There has been a recent surge of reports on updates for existing crypto-ransomware variants. First posted on Trend Micro.

For the original post and further information click here

ransomware-update

5. Blast from the Past: Blackhole Exploit Kit Resurfaces in Live Attacks

The year is 2015 and a threat actor is using the defunct Blackhole exploit kit in active drive-by download campaigns via compromised websites. First posted on Malwarebytes.

For the original post and further information click here

6. Another Day, Another HMRC Tax Phish…

We could all do with a bit of a tax refund right before the festive season, and wouldn’t you know it. First posted on Malwarebytes.

For the original post and further information click here

7. Diving into Linux. Encoder’s predecessor: a tale of blind reverse engineering 

Linux.Encoder.1 has earned a reputation as the worlds first Ransomware family tailored for Linux platforms. First posted on Bitdefender Labs.

For the original post and further information click here

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