If you sell Trend Micro’s Worry-Free Business Security Standard or Advanced editions, you’ll know that both come with a convenient management console that enables you to easily watch over and control the security services you deliver.
But if you don’t act on the information and alerts you receive, and keep your solution up to date, it could mean that your end-user customers are at greater risk from threats like ransomware!
There are just three things you need to do to keep your customers protected:
1. Upgrade manually after renewals
Renewals of Trend Micro’s Worry-Free for Business Standard or Advanced editions do not automatically upgrade to the latest version, so you need to manually manage this process yourself.
Happily, it’s an easy thing to do. There’s a link to Trend Micro’s Download Center at the top of every console homepage. Click to upgrade your renewed Worry-Free Business Security edition to the latest version (see images below).
Alternatively, you can go to the Help tab, click on Support, and then click on the Download Center icon at the bottom of the page (see image below).
No uninstall or reinstall is required, the upgrade will automatically be picked up from the server by all the connected security agents, and your customers will stay protected.
What’s not to like?
2. Get notified by RSS as well
If you’re not on v.7 or upwards, you won’t get console notifications, so you need another way of receiving them.
And even if you are on v.7 or upwards, there’s certainly no harm in having a backup notification channel to be doubly sure the message hits home.
This is why the Download Center website supports RSS. You can set up upgrade notifications and reminders from that site straight into your RSS feed (see image below), and then go into the console to act on them.
3. Act on those notifications!
As we’ve shown above, the console – even in pre-v.7 guise - contains the necessary links for you to download upgrades or service packs, and you can also find these links in the Download Center, whose icon is at the bottom of the console page (see image above).
So it’s a cinch to stay ahead of the game – but you do have to make sure you download the upgrades and packs promptly from the links.
That way, your customers will continue to be fully protected.
Keep Worry-Free worry-free!
Pay heed to your console, reminders and notifications and your Worry-Free Business Security solutions will totally live up to their name (more so, in fact, if you upgrade to the cloud-based Services edition that significantly simplifies life for both you and your end-users!)
But miss an upgrade or a service pack, and fast-moving, destructive threats like ransomware are, in all probability, already one step ahead of you and your customers alike.
And that will prove very worrisome indeed.