Monthly Archives: January 2017

RansomwareThe word “ransomware” terrifies individuals and organisations alike. We look at how this threat works - and how to fight it!

The ransomware mood music isn’t good this year. As security publications and commentators tell us, ransomware is expected to dominate the malware arena in 2017.

More than ever, then, security partners need to offer sound, confident advice to end-users on both the nature of ransomware, and how to defend against it.

So look no further!

Ransomware: how it works

Ultimately, the aim of ransomware is to paralyse companies’ operations, usually by encrypting data, then demanding money to decrypt it and render it usable again.

For security partners and their customers, one of the challenges with ransomware is that it can enter the network through many different routes – malicious links or infected file attachments in emails, drive-by attacks triggered by a visit to an infected website or ad, botnets, USB drives, Yahoo Messenger images… the penetration potential is extremely high.

But to rub salt into it, ransomware also dodges many of the traditional anti-virus defences.

It disguises filenames and attributes and hides behind legitimate file extensions. And it often uses secure communications protocols like https and Tor, and encrypts its communications as it goes, obscuring the tell-tale server calls that would ordinarily betray its presence.

What this means is that most anti-virus protection is none the wiser to the threat – and so the latter finds its target, which is usually the most critical data the business holds. (Indeed, the notorious Cryptolocker ransomware, as this blog, from Bitdefender, explains, hunted out 70 different specific file extensions, precisely for this reason).

Ransomware: how to stop it

A threat that can infect via so many different channels, and hide its tracks whilst it’s doing it, clearly can’t be stopped by a single “silver bullet.”

It can only be stopped by layered protection that detects and blocks at all the levels at which ransomware can penetrate and spread.

Research carried out by Trend Micro has found that 99% of over 99 million ransomware attacks were found in malicious email or web links, so robust defence at the email and web gateway level, as well as at the endpoint and network levels, are a must.

Protecting email and web traffic from ransomware

Analysis is the key here; in the absence of the normal malware “cues” that signal a threat, security solutions have to look harder, deeper and wider for signs of the miscreants.

This means not just analysing links in the body of an email, for example, but also the links in the attachments that that email contains – as well as the attachments themselves.

It means scanning for zero-day and browser exploits, and other favoured ransomware entry points that are buried in applications (such as within Office 365 – 2 million threats discovered to date, according to Trend Micro!), rather than just in links or attachments.

And it means both being able to instantly compare links with a global database of known malicious URLs, and automatically rewrite links (as we discussed in this post) to divert them into a sandbox and analysis environment.

There, they can be triggered and inspected at no risk - even if they are not “known suspects.”

Protecting endpoints from ransomware

But what if the threat enters the network from an endpoint, like a PC – triggered, perhaps, by an infected document on a USB stick?

Actually, it’s at this level that some of the most useful indicators of ransomware behaviours – rapid encryption of multiple files, for example, or exploit kits that look for unpatched software vulnerabilities, as a prelude to sending ransomware through them – can be detected.

A security solution that can isolate the endpoint can stop the ransomware from spreading further via the network. And on that point…

Protecting networks from ransomware

The network itself must of course be protected.

But network traffic flows across myriad nodes, ports and protocols, so security must be capable of identifying ransomware and attacker behaviour in and across each of these sub-layers.

Here, too the sandbox analysis that we mentioned above is a powerful resource, mirroring the actual network environment so that the presence of typical ransomware behaviours can be accurately tracked and their effect (and therefore likely objective) revealed.

And blocked!

Ransomware immunisation: using the threat against itself

But one of the slickest anti-ransomware developments we’ve seen recently is a “vaccine”, which literally uses the ransomware’s own programming against it.

Ransomware typically prevents a machine it has already infected from playing host to any other infection that could interfere with the ransomware’s own endgame.

But this same feature, deployed on uninfected machines, effectively blocks the ransomware itself, as we have previously described in this post. So, does this mean ransomware is finally hoist by its own petard?

I wouldn’t bet on it. But by sharing knowledge about how ransomware works, how we can defeat it, and where businesses and security partners can go for more advice, we make every hostage that bit more difficult to take.

And that’s a ransomware result.

Bitdefender’s GravityZone solutions are chock-full of benefits that make them easy, slick, and profitable for security partners to use. Read more.

GravityZone killer benefits, (1): Overarching ease of use

The first thing to note is that GravityZone’s whole management workflow, across all customers and products, is driven from a single console with a single login.

Everything – policies, licensing, reporting - is controlled from one space, not two or three different dashboards, as is the case with some vendors.

An exceptionally fluent interface all but dispenses with annoyances like multiple popups that can confuse users and provoke error, whilst a neat hierarchical tree structure enables users to see all their customers in one view (grouped by site or office where necessary), and to simply click to drill down into the detail of their licensing, usage, reporting, etc.

No more firing up multiple tabs and screens, and managing multiple logins!

Overarching ease of use
One view onto everything, and everything under control! (Click to enlarge)

Extensive and instant reporting

But Bitdefender has dragged the process of actually generating and delivering the reports into the 21st century, too.

Not only can security partners (MSPs and resellers alike) pull down accurate usage and other reports on demand, independently of the wholly automatic invoicing process, but the sheer array of possible reports and delivery mechanisms is impressive.

From Amazon AWS usage, to device control, to licence status, to Top 10 malware statistics, and much more, the reports can be fired up ad hoc or scheduled automatically, run on the dashboard, sent as alerts or emails, and basically tailored to whatever form the partner finds easiest and most useful to deal with.

Extensive and instant reporting
I’ll have that anti-malware activity report right now, please! (Click to enlarge)

AWS integration

Looking cloudward, GravityZone’s integration with AWS also delivers enviable simplicity; the MSP can spin up an AWS virtual server and that server will immediately be protected by GravityZone.

It’s a strong reminder of the fact that GravityZone is built from the ground up for virtual environments, in contrast to many other vendors’ solutions, which feature virtual refinements built around an essentially physical-heritage core (as we explore in this recent white paper).

GravityZone killer benefits, (2): Customer-friendly flexibility

For customers that don’t want to be out of the security loop entirely, end-users can have their own logins, giving them role-based access to services and features within the GravityZone security products their business uses.

This is particularly useful for customers who have invested in some degree of security expertise in-house and want to realise the value locked up in that investment.

But of course it can also reduce the management workload for the partner, putting a keener edge on their margins!

Customer-friendly flexibility
Differentiated access for different user roles and needs (Click to enlarge)

GravityZone killer benefits, (3): Integrations - and automations - that matter

Every security partner wants to sell market-leading solutions, but not if managing them on a day-to-day basis will send their operational expenditure through the roof.

GravityZone has addressed this concern head-on, by developing an integration to ConnectWise Manage (the PSA solution used by some 70% of the top technology solutions and service providers).

The integration with ConnectWise Manage supports the delivery of automated, end-to-end helpdesk, contract management, time tracking, account management, sales and marketing enablement and potentially much more, reducing the MSP’s workload, whilst delivering improved customer satisfaction levels.

Automatic policy assignation also slices a significant chunk out of the MSP workflow, as it enables them to effortlessly trigger and roll out security policies based on existing variables like IP address, network type, server address type, and so on.

Integrations
Integration with ConnectWise Manage, plus automatic policy assignation, make GravityZone a natural choice for workflow-savvy security partners (Click to enlarge)

GravityZone killer benefits, (4): Anti-malware with common sense

An office full of software developers needs more freedom to build, run, and test code and applications than a team of salespeople.

So, GravityZone enables the techies’ anti-malware parameters to be set less sensitively, whilst the business development crew can benefit from somewhat more stringent protection!

Naturally, though, this kind of adjustment just won’t work if it is complex or risky to use, and on both fronts GravityZone scores highly.

Sensitivity is controlled by simple tick-boxes, but users are also protected by GravityZone’s N-Tier structure, which means certain security settings and policies are automatically “inherited” based on past and present operation. Plus, security is also enforced by the distributor (us!).

Basically, it’s possible to fine-tune security, but it’s never possible to leave users unprotected.

GravityZone’s granular take on anti-malware
GravityZone’s granular take on anti-malware is simple to set up but its settings can never leave users unprotected (Click to enlarge)

GravityZone killer benefits, (5): Playing ransomware at its own game!

Ransomware’s ability to terrorise businesses has an Achilles’ heel.

It prevents a machine it has already infected playing host to any other infection that could interfere with its planned endgame – and this same defence, used on uninfected machines, effectively blocks the ransomware itself!

Enter the GravityZone Anti-Ransomware Vaccine, which uses exactly this technique to enable partners to “immunise” users against ransomware attacks, simply by enabling it as a policy within existing anti-malware protection.

GravityZone Anti-Ransomware Vaccine
Simply enable Anti-Ransomware as part of GravityZone’s anti-malware protection, and users are “immunised”!

GravityZone: where to learn more

As ever, there isn’t the space here to explore the benefits of GravityZone’s innovative features in ultimate detail.

But there’s some more detail on recent feature updates in this post, and more on the various GravityZone products, and their benefits for both MSPs and resellers, on the Web here.

Hope we’ve helped to put you “in the know”!

DataFortress Instant Data“Instant Data”, full system backup with one click, local storage options – read how DataFortress’s new features give you a competitive edge!

We pride ourselves on backing the newer, more agile players in the industry, and when we launched our DataFortress MSP solution (you might have seen the data sheet and the infographic) we knew we’d come upon a cloud solution that would give service providers some enviable differentiators in the backup and security space.

But DataFortress is now an even more tempting proposition for service providers, thanks to a raft of new features that really mark it out from the competition.

Here’s a quick overview of its latest and greatest differentiators.

Killer new DataFortress features (1): Instant Data

Recovery Time Objective (RTO) is a critical measure of backup resilience, but whilst customers are waiting for the backup and recovery data to build, they can’t access it. Inevitably, then, RTO starts from an already delayed position.

But DataFortress’s new Instant Data enables the customer to spin up a virtual SQL backup server that can both stream the backup and recovery data, and enable the customer to access and use it, as it builds – without having to wait for it to download.

Result: recovery starts more quickly, delivering much-improved RTO.

InstantData
Instant Data – customers get to their critical backup data without having to wait for it all to download.

Killer new DataFortress features (2): Full System Backup

Imagine that customers could simply click a button and all their data (files, folders, and images) could be backed up from all target machines (endpoints, servers, and everything in between). That’s DataFortress’s new Full System Backup feature.

The data is saved to a file that can then be run on a virtual machine, so that the business can always rapidly recover the very latest version of its backup data – with no reliance on hardware that might itself have fallen victim to whatever caused the need for recovery in the first place!

sliding button
This sliding button (top left) backs up everything, immediately. End of.

Killer new DataFortress features (3): Local Backup

The cloud might invite misty-eyed wonder, but the reality is it’s not bullet-proof. ISPs can experience interruption and bandwidth can be flakey. A hybrid approach would seem to be the path of least risk for many backup users -  and this is exactly what DataFortress’s Local Backup now offers.

As the name implies, it enables backup onto local storage media, so that there is always an accessible in-house fallback for customers when internet access has temporarily disappeared into the ether.

For companies who have an established physical backup routine, of course, (for example, storing tapes in secure offsite locations), Local Backup can also slot neatly into existing arrangements.

Local backup
Local backup adds “belt and braces” contingency to cloud services

Killer new DataFortress features (4): Legacy account conversion

Industry analyst Forrester has reported that 60% of businesses have said improving disaster recovery capabilities is a high or critical priority.

For many established companies, particularly those with strict compliance requirements, this means there is likely to be a whole mass of legacy backup accounts that need to be brought into the fold when a new solution is deployed.

Here, too, DataFortress has seized the initiative, making it possible for legacy data to be converted into modern formats and standards, and (to support this process) enabling old SE (Server Edition) accounts to be upgraded to new and improved ESE (Enterprise Server Edition) accounts and agents.

No longer is the past something that prevents backup and recovery service providers from making a sale in the present!

Legacy account conversion
Yesterday’s backup accounts brought bang up to date..

DataFortress: more killer features to come?

It seems certain that developments like GDPR are set to drive a new focus on data, how it’s managed, and how its value is protected, and DataFortress’s solutions certainly serve these objectives.

And, as we’ve mentioned in a previous post, this GDPR-fuelled market is potentially worth several billion to vendors and the various partners (resellers, MSPs, distributors) who work with them.

In the light of this – and given DataFortress’s past history of innovation – we can’t see it falling behind on features any time soon.

Watch this space...