Monthly Archives: March 2015

Communication continues to evolve through technology over the years. Unfortunately, cybercriminals are keeping pace and attacking the most popular means of communication.

This  Trend Micro infographic below is a good look at how threats evolve.

If you're looking for a solution to protect your clients' businesses from malware and cybercrime, contact our sales team on 0118 9898 222.
INFOGRAPHIC: How Attacks Adapt

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It's always a busy time for the Blue Solution team and one of our biggest projects right now is working on our new website.

Our new site will have all the information about our vendor products and solutions, but we're also making it easier for you to view video content and have access to important resources for Resellers. We'll let you know when the new site is ready - so watch this space for more news!

 

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Article published by AppRiver

With the release of iOS 8.2, Apple fixed the “GMT bug” that caused dual time zones to display in Calendar events. It is possible to edit and fix your individual calendar events that were displaying dual time zones in your iPhone or iPad’s Calendar after receiving the iOS 8.2 software update. This is a huge improvement over the previous iOS update, but you may have hundreds of events added to your calendar before the update that are still displaying the second time zone.

There is a method to remove the existing second time zones in bulk described by user JG in SB in Apple Support Communities forum that we were able to replicate, and tested with success even after the update to iOS 8.2.

Removing the second time zone from all events created prior to the update can be accomplished by performing these steps as follows:

1. From the Home screen tap Settings.

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2. In the Settings app tap Mail, Contacts, Calendars.

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3. Tap the Exchange email account

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4. Toggle Calendars synchronization Off by sliding the dialer from right to left (green to white)

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5. Tap Delete from My iPhone to delete all existing Exchange calendar appointments. These events are backed up with Exchange.

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6. Check the Calendar app to confirm all of the old events are deleted from the device then turn Calendars sync back on in the Settings.

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This should reload all of the Exchange calendar events from the server back to the iPhone without the second time zone displayed in the previous version.

Click here to view the original post detailing the “GMT Bug” displaying dual time zones in Calendar events.

Want to find out more about AppRiver solutions for your business? Contact our Sales Team today on 0118 9898 222.

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Our team joined in the Red Nose Day fun and held a cake sale in the office. We had fun making muffins, scones, brownies, flapjacks, cupcakes.... we were spoilt for choice. We were joined by our 'neighbours' - Energy Kidz and Niche Communications.

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After all the baking (and eating) we were pleased to have raised over £100.00 for the cake sale.

Luckily we took some pictures before the cakes disappeared!

 

 

 

 

 

A table full of goodies....

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Article published on StorageCraft  Recovery Zone

From making money to staying relevant and keeping customers happy, managed service providers have plenty to keep them up at night. We’re all worry warts at heart, but the key is tackling our fears head on and owning them. First things first: let’s call out those fears!

1. The Threat of Competition

Try as they may, but MSPs can’t help but worry about the competition. The explosive growth of trends like enterprise mobility, cloud computing, and big data has forced service providers to think twice about things they may not have given a second thought a year ago. In the mission to differentiate your company from the crowd, remember that adopting the right trends, competitive pricing, and fantastic support are just as important to standing out as delivering unique solutions that solve problems.

2. Keeping Pace with Technology

Technology moves faster than the average person can keep up with. As an MSP, it is your duty to follow the IT trends pushing the needle in your niche. However, this is easier said than done when you’re preoccupied with marketing, technical support, and running your business on a day to day basis. It’s hard work, but something that must be done to distance yourself from the competition and continually provide customers with the best possible managed services. Keep an ear to the ground by reading articles, analyzing market research, and following relevant discussions in social channels.

3. Properly Using Technology

You’re steadily adopting technology to move business forward and strive to use all these tools to their full potential. Of course, things don’t always run smoothly in the IT department, especially when the network is a disjointed mix of proprietary and open source applications. To ensure that IT flows as smoothly as the often cranky Tech Gods will allow, MSPs have to make securing great vendor support a priority. Sure, you’ve got to do your part in properly using the technology, but it never hurts to have a partner who’s willing to hold your hand while learning the ropes with their product.

4. Recruiting Top Talent

You might not always be hiring, but you should always be recruiting or at the very least, scouting the talent pool for potential additions. By staying on top of recruitment, you’ll be prepared to plug in pieces when positions open up opposed to scrambling at the last minute. At that point, you’re desperate and more susceptible to settling. Also, don’t limit your recruitment efforts to IT. Try to broaden the scope with a targeted focus on customer service, human resources, and other key areas of the business.

5. Retaining Top Talent

Retaining superstar employees is an ongoing concern for IT companies. They’re awesome at what they do, so naturally you want to keep them on your staff and away from the competition. While there are no guarantees, there are some things MSPs can do to make their company more attractive. Are employees properly trained? Do they have access to the tools needed to succeed at their job? Are you doing your best to accommodate them with scheduling? When it comes to retaining your best workers, flexibility and the ability to listen are your greatest attributes.

6. Dealing with problem employees

Unfortunately, not all employees are at a superstar level. And the longer you keep them around, the more costly they become. I saw an infographic on The Undercover Recruiter stating that under-performing employees can cripple ROI by a stunning -298 percent. This number was calculated based on the cost of hiring them, paying them, and keeping them around.

Here’s a quick look at some criteria MSPs can use to determine when it’s time to part ways with less than stellar employees:

  • Poor attendance: Even average to good performing employees can cost a company severely when their poor attendance hurts productivity and increases the workload for co-workers.
  • Mishaps: No one’s perfect, but constant mistakes can cost you dearly in time, production, and money when those errors have to constantly be corrected.
  • Negative influence: One bad apple can threaten to spoil the whole bunch when their negativity begins to impact team interaction, production, and morale.
  • Poor business performance: From recruiting and retention to innovation and product quality, under-performing employees can hinder the performance of the entire company.
  • Revenue loss: Finally, if performance evaluations indicate that certain employees can be attributed to substantial revenue losses, parting ways may be the only reasonable course of action.

7.  Retaining Clients

Customer retention and customer relationship management go hand in hand. Every now and then, you get by on the strength of your services and providing solid support when called upon. Most of the time, though, you’re working to manage the customer relationship on a regular basis. Use all those open communication lines to maintain contact with clients. Consistently feed them valuable content in newsletters and social media posts that save them money and time, or help their business otherwise. You’ve got to be proactive if you want to keep those good paying clients around.

8. Disconnecting From Client Relationships

They say it’s cheaper and easier to keep existing clients than it is to obtain new ones. At the same time, some clients are more trouble than they’re worth. Picture the client who’s frequently late with their payments or constantly rude to your support staff and forever treading the line of violating usage policies and abusing network resources. In some cases, these relationships can be saved through nurturing, communication, and mutual understanding. In others, the differences are irreconcilables. MSPs have to approach each client relationship on a case by case basis to determine when and where to cut ties.

9. Managing Money and Cash-flow

If you thought handling personal finances was a chore, just imagine the torment that comes with managing the finances of an IT company. You’ve got critical investments to make in tools and solutions that keep the infrastructure pumping. Bills. Possibly acquisitions that position you to flourish and grow. All this without falling into the red. Financial institutions are still a bit weary of tech firms so traditional lending isn’t a reliable option. MSPs have to make the most of funding ventures all while spending wisely and prioritizing profitability – because every business needs money to survive.

To learn more about StorageCraft solutions, contact our sales team today on 0118 9898 222

 

Trend Micro Worry Free

 

 

 

How soon must IT groups patch vulnerable servers? The following windows of exposure timelines show the varying levels of risk enterprises face once a vulnerability is found or an exploit is in the wild.

Any delay in patching after a vendor releases a patch, therefore, is an additional window of exposure.
INFOGRAPHIC: Dodging a compromise

Contact our product and sales specialists today on  0118 9898 222 to find out how Trend Micro Solutions can help your business.