Monthly Archives: February 2015

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Article contributed by AppRiver

A common question that's often discussed when migrating customers to AppRiver Secure Hosted Exchange or Office 365, is understanding the differences between public folders and shared mailboxes and when to use each one. If that wasn’t creating enough confusion, site mailboxes were recently introduced to combine SharePoint’s resource sharing features with emails and conversations processed by Exchange. So this post will explain in a simple manner the differences between each option and when each can best be used to meet each requirement.

Public Folders
Public folders are designed for shared access and provide an easy and effective way to collect, organize, and share information with other people in your workgroup or organization. Public folders can also be used as an archiving method for distribution groups. When you mail-enable a public folder and add it as a member of the distribution group, email sent to the group is automatically added to the public folder for later reference. Main features are:

  • Public folders are stored in Exchange.
  • Public folders work well for enterprises with older versions of Office still deployed as well as brand new deployment.
  • Documents stored in Exchange don’t have the benefits of SharePoint document libraries (e.g. workflows, version control, metadata, etc.) and aren’t visible within SharePoint.
  • A common option used with public folders is to set an email account that will rout all incoming traffic to a public folder for a shared access.

Note: Office 365 has increased the limit on the number of public folders available to 250,000 folders.

Shared Mailboxes
Shared mailboxes make it easy for a specific group of people to monitor and send email from a common account, like public email addresses, such as sales@appriver.com or info@appriver.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared mailbox, not from the individual user. Shared mailboxes are a great way to handle customer email queries because several people in your organization can share the responsibility of monitoring the mailbox and responding to queries. Your customer queries get quicker answers, and related emails are all stored in one mailbox. Main features are:

  • Shared mailboxes provide a generic email address that can be used to send emails to a team.
  • Access to shared mailboxes is set under Exchange permissions.
  • Allows multiple users within an organization to monitor and reply to an email.
  • Reply email address is the shared mailbox address.

Site Mailboxes
A site mailbox can be used from a SharePoint team site to store and organize team email. It can also be used from Outlook 2013 (included with Office 365 ProPlus or Office Professional Plus) for team email, and as a way to quickly store attachments and retrieve documents from the team site. Main features are:

  • Emails are stored in Exchange.
  • Site mailbox is an app that you add to your SharePoint site.
  • It’s important to pick the right naming since once you have created a site mailbox, you can’t change its email address.
  • Invoking the site mailbox is done by cc’ing the email address of the site mailbox.
  • You can add folders from your site mailbox to your outlook favorites so that it is directly visible in Outlook.
  • When viewing a site mailbox from outlook, both email and documents are visible.
  • You can add documents by attaching them to an email message.
  • Security is driven by SharePoint team site permissions.
  • Integrates with Outlook and can be also accessed through the Office 365 web app.

Still have questions about your mailboxes? Contact our sales team on 0118 9898 222 for help with finding a solution to manage your mailboxes securely.

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Article by Josh Preston, Service Design Program Manager, LabTech Software

Now that you understand how switching from break-fix to managed services can flip the switch on your business success, you’re ready to start capitalizing on the benefits of managed services.

Your first step is to determine which services you’d like to provide as part of your managed services offering. A great source to help you make this decision is your existing customers. Here are a few ways to get better in tune with your market:

Ask Questions

Asking your existing customers about their specific pain points and what services they need will provide strong signals on what direction you should take. Start with a customer satisfaction survey about what services customers would like to see in the future or schedule a one-on-one meeting with some of your top clients.

Look at Recurring Trends

Check time logs and past billings to find trends in frequently requested tasks that can be included in your SLA. If you’re seeing recurring requests around patching, antivirus updates, malware removal or PC tune-ups, then you know just where to start.

Study the Market

Read up on market research to help identify key opportunity areas. Check out industry insight like CompTIA’s Trends in Managed Services report. A keen examination of industry data can shine a light on the most commonly outsourced IT services and can also help you understand what drives client decisions.

Check Out the Competition

Attend user groups and start interacting with your peers. When like-minded professionals come together in a non-competitive environment, you can discuss issues specific to your shared experiences. Participants can network and benefit from shared best practices.

Once you’ve got a handle on what your market needs most and you understand more about why businesses are outsourcing, you’ll be perfectly positioned to meet their specific needs. You can build out a plan for your managed services based on what will make you most valuable to your clients.

This is just step one in your transition to managed services. Join us next for a look at your next step, assessing your skills and filling in the gaps.

Want to know more about LabTech Software? Contact our Product Specialist Jonatan Bucko  on 0118 9898 210 for more information today.

 

StorageCraft_LOGO_HORZ_4CNewStorageCraft's Headstart Restore is part of the StorageCraft Recoverability solution, providing effective disaster recovery for businesses.

Watch this short video on how  Headstart Restore works:

Call our team today on 0118 9898 222 for more help with disaster recovery solutions and the StorageCraft Recoverability solutions.

 

 

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Our Support Team have been busy with their product training across our vendors with these activities:

  • Our Sales Engineer, Deane Mallinson spent 10 days with the LabTech team at their Florida headquarters, where he met the team and was shown the product suite, fast starts and implementations. This gave Deane an opportunity to gather valuable insight into the Florida team's operations and the support offered to Blue Solutions. Deane continues to work through his LabTech training towards the full qualification. Here's the view that Deane had from his Florida hotel window:

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  • Alex Clabburn, our Systems Engineer, has completed his StorageCraft training and is now a Master Certified Engineer.

Both Deane and Alex will be attending the Trend Micro Deep Security training during February.

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We have a new member of our sales team - Barrington Atkinson joined us as Sales Director in January. Barry (as we call him) joins us at a time where we’ve moved parts of our business into the managed services sector and we’ve restructured our sales team to ensure we continue to provide the best service for all of our customers.

Barry’s focus will be to work with our sales and product specialists. With a background in sales, strategy, channel partners and business development, Barry brings his extensive experience in motivating and developing teams.

Over a 25 year period, he has worked with hardware companies and technical specialists, including Ingram Micro and Tech data. We’re pleased to have Barry join the team as his expertise will support our continued growth in the  software distribution industry.

Stop selling products and start selling solutions

 

We spent Friday 30th January 2015 with some of our Resellers at our Stop Selling Products and Start Selling Solutions event.

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Our event was a great opportunity for our Resellers to hear about the StorageCraft back up and disaster recovery solutions and the LabTech Remote Monitoring and Management (RMM) platform.

JohnBrennanDuring the first part of the event, the StorageCraft Product Engineer, John Brennan (pictured left) talked about the disaster recovery solution and carried out a demonstration, giving the Resellers an opportunity to ask questions about the StorageCraft product features.

 

 

 

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The StorageCraft Marketing Manager, Janet O'Sullivan (pictured left) talked about the benefits of joining the StorageCraft Academy and how this has helped Resellers to date build profitable businesses.

 

 

 

 

 

 

 

Our Sales Engineer, Deane Mallinson and LabTech Specialist, Jonatan Bucko (pictured below) both presented on LabTech and gave an overview of the product and how Resellers are using it to automate I.T. tasks.

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As we rounded off the day with a networking lunch, everyone left the event with Blue Solutions goody bags and their free StorageCraft ShadowProtect Desktop license.

Call our product specialists on 0118 9898 222 to find out more about the StorageCraft and LabTech Software products.