For such an important thing, disaster recovery is sometimes treated as an after-thought. Businesses might think “of course everything will be ok and we don’t have to ever worry about losing data or I.T. downtime”… or do they? A survey conducted by CA Technologies found that IT downtime is costing companies $26.5 billion annually across Europe and North America. Perhaps this shows that a lot of companies aren’t prepared for losing data and downtime.
Some of the most common disasters that every businesses should be aware of and planning for are:
- Vandalism or theft of property.
- Power outages, hardware failures and network crashes.
- Network attacks, malware infections and data breaches.
- User errors – lost files, accidental deletions, improper shutdowns and data corruption.
- Civil disruptions – disgruntled employees, strikes and legal issues.
How can you help your clients manage these risks and recover from a difficult situation? First, they need to build a disaster recovery plan and include these 3 points to safeguard their businesses and livelihoods:
- Be prepared – ask your client to think about the potential disasters and risks to their businesses. This could range from user error to viruses downloaded by employees. Clients should assign roles to employees for different parts of the disaster recovery plan, to ensure that everything is covered if the worst happens. For example, who will contact the customers about a loss of data?
Don’t forget that MSPs can really show their expertise (and earn their money!) by advising companies on which applications and services should be restored first, second etc. Advise your clients on which functions are the most valuable to their business and will get them back online quickly.
- Mitigation – Internet security software that protects against malware, hackers and network-based attacks will help to protect client networks from a range of threats. MSPs can also deliver solutions that give clients extra piece of mind by making sure the data is backed up locally and at an off-site location.
- Action – Remember the roles we talked about assigning above? This is when clients will need to ensure that anyone assigned to a role acts quickly to troubleshoot any issues if a disaster happens. Also, make your clients aware that they should move data to webmail or DNS servers located offsite, until the original servers are restored.
Giving your clients this advice and support will help to build their disaster recovery plans and show the value you add to their business as an MSP.
Want to know more about disaster recovery and data backup? Visit our website for more information about StorageCraft, a suite of backup and disaster recovery solutions.