Monthly Archives: July 2013

We already said that BYOD is one of the most significant trends affecting enterprises. It brings many new challenges but it also comes with a bunch of opportunities, and a lot of advanced tools to help the IT people embracing it having efficient implementations today.

This is not about making the company more social, it is that BYOD has the potential to change the nature of the companies for the better giving them the ability to offer a variety of mobile apps to ALL employees, regardless of their position, OS, and device that would enhance, accelerate an make them more productive. This would be the environment where an IT manager would be running a “New Age Company”.

This kind of company , transformed by the mobile applications, changes from every angle and every area. Even the perpetually busy teams usually not fond of social technologies like the legal ones would use the mobile apps and become more productive.

byod_common

When they realize the possibilities, all these departments will be coming to IT. Then, You, the IT leader, will stand out for your ability to initiate innovation within the organization. By enabling all departments to connect more closely with employees and customers, IT will be the team driving increased productivity, as well as improved customer and employee experience.

Today we will explore different apps scenarios in several departments, this may provide you with some Tips & Tricks that you may apply in your own working environment. This may be specially important because despite the fact that employees started the BYOD trend, some have mixed feelings about their being connected with their teams and bosses 24/7. Mobile capabilities let the managers have more control over the work force, so it becomes important to come to a work-life balance.

Let's analyze the BYOD performance, benefits, and issues in some of the key areas in enterprises.

Human Resources: A lot has been said about using mobile apps to streamline processes, increase productivity and enhance the client experience. But what about improving the working environment making employees feel connected, supported and empowered. Using applications such as short surveys, it is possible to measure the employees sentiment. Some others to help automating and accelerating the processes. A New Age Enterprise enables HR to creat a strong connection with employees, empowering their communication and performance even if they are remote or home office workers. HR can easily interact with employees and manage the relationship with them, this creates loyalty bonds. Loyal satisfied employees make a more productive team that also attracts other high quality possible employees.

Marketing: Marketing is already one of the biggest consumer of technology in the organizations, also is the one of the areas with a stronger BYOD activity. According to a recent article in Information Week US, Marketing is the area that is using a self IT budget. Marketing has already jumped to mobile and their success depends on the company's ability to help them operating and moving key corporate information in a secure mobile environment. They will be grateful when there are guidelines procedures to allow this New Age Company to move full steam ahead.

"Marketing is a peculiar area where the creativity temperance and the pragmatical business parameters mixed together towards competitiveness. Amongst many other things marketing wants employees to

byodidentify with the brand and products, so a set of apps may be developed to create brand awareness both inside and outside the company. Moreover marketing managers want whole access to important company data in dashboards and reports; as well a full access to social media. That could be a dangerous combination if not subject to policies and procedures." Stated John Timko, Marketing Director  in LabTech Software.

Finance: CFOs are also finding that apps make their lives easier according to the article entitled Apps Make Everyday Life Easier for CFOs in CFO-Insight Magazine. CFOs want  apps to get the latest news from the financial world, compare interest rates and view the financial figures of their company – and perhaps compare them to competitors, quickly, before they even get to the office. It's true that financial apps started to procure information; however they have become  way to  optimize financial processes. For example, a "New Age Company" may have apps for finance to make it easier to managers to analyze data and take quicker decisions. There could be also apps for clients, so they can easily apply for loans, or credit cards. With the help of IT, the "New Age Companies"  can create secure access to corporate back-end corporate systems from any where in the world allowing them to give continuity to the financial processes that sometime stops when the manager to authorize is not present.

Sales: Sales can become more productive and efficient when they have mobile access to integrated back-end applications like CRMs and ERPs that give them a 360 degree view of the products' and services' performance and the clients' purchase trends and cycles; as well as their credit and payment  history.

BYOD gives IT a springboard to lead the New Age Companies revolution. Once the managers and all departments understand the possibilities, they will go to the ITs to develop and deploy multiple applications, big and small.

By Monica Paul, Marcomtec Group

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In our first part I talked about the considerations when defining BYOD policies, I provided some statistics of the BYOD trend worldwide. But the last word I not in the organizations’ side but in the employees and devices’ owners’ side.

Considering that the main company principle goal toward the mobile devices is intended to equip the workforce with the most appropriate mobile devices to enhance their productivity and performance in the role they play, the BYOD users should take on account that this is not including them performing their work in the most comfortable way or having the tools they want for their personal activities and amusement.

Everybody talks from the company’s perspective, but what about the employees’ view? Employees using their own devices to perform work tasks are doing this to have a more comfortable work environment, since the mobile device allows them to execute some activities in less time, making them more productive and maybe giving them more time to enjoy with their families or in personal activities. The other day, I invited a friend I’d not seen in a long time to have a drink, she’d be regularly attached to her office at that time, but loading the CRM app in her iPad allowed her to go to have a drink with me instead of being alone in her office just waiting for the information to perform a task in the CRM, that – by the way – took her not long that five minutes.

From our perspective, she spent her time in a better way, she was able to avoid stay late in at work, and instead he had some fun and relaxed herself; after doing her work through her iPad, she posted some funny pics in Facebook, sent a message to her teenage son, and we even check on some stuff in the internet. We would buy some tickets to go to the movies that weekend.

The company where she works is not giving her an iPad or any other tablet to do her work in a remote way; they are not interested in having her leaving the office early and having a more relaxed yet productive life.

According to John Timko, LabTech Software Marketing Director and expert in mobile monitoring and management, the MDM tools would be only monitoring the corporate apps and data. This sounds great from the technological perspective, if an agent was installed in my personal smartphone or iPad, my device would be even safer.

Yet, some questions about the companies’ policies pop up now. What if the carrier and plan I want is not included in their policies? What if apps I want to install in my mobile device are not allowed by their policies? What if I want to have different roaming or international configurations?  I assume that if the company is going to save some money instead of giving me a device because I am using my personal one, they would at least share some of the expenses with me. If I don’t agree to use my own device, is the company going to give one without deteriorating my life quality? Or, am I obligated to accept the company’s conditions to maintain this life quality and productivity levels, or do I have to choose between having a good life and being productive, when I know I may have both?

BYOD is not only for companies to consider and define policies, it is also for the owners of the devices to decide whether they want to give this benefit to their employer, if it is going to be appreciated, or if they would just ask to be given a mobile device for work purposes. This negotiation and decision is a consideration for the mobile devices owners.

Monica Paul, Marcomtec Group

BYOD-program-diagramMany opinions have been given about the policies and decisions that the companies have to take regarding the BYOD mobile phones and even company owned ones. Statistics tell us that BYOD is a growing trend.

The firm Gartner for example states BYOD as a “disruptive phenomenon” where employees use their own mobile devices in the company and demands to be connected to servers, etc. without the proper oversight. According to the firm, 70% of mobile professionals will conduct their work on personal smart devices by 2018.

According to Magic’s State of BYOD Infographic there are already 1 billon smartphone users around the world, with 1.3 billion smartphone and tablet sales expected in 2013. Of course this attracts the IT department’s attention as they would need to provide support to all these devices connecting to their corporate networks.

While most networks have been supporting the corporate BlackBerries, the trend is drastically shifting towards Apple and Android devices. IT departments report mobile apps being used not only in mobile email and web browsers, but social media, task and project management, CRM, and other apps that interact with corporate information.

No doubt that embracing the rise of BYOD represents the opportunity for IT to change their role from service providers and technology partners to leaders and business strategists. However taking this initiative requires identifying particular needs and setting clear policies as well as a powerful remote monitoring and mobile device management to have full control of the network. This can lead the company to a New Age of enterprise mobility enabling increased productivity and operational efficiencies, securely and cost-effectively.

Defining the rules may involve various factors in the company.

  • The mobility policy guiding and principles
  • Repercussions if policy is breached
  • The definitions – mobile device either smartphones and tablets
  • The corporate liable devices
  • The employee liable devices – BYOD
  • The liable carriers and rate plans for both the company and the employee devices
  • The international and roaming rules
  • The liable carrier features / services
  • The handset features / functions
  • The mobility management and monitoring of both the company and employees devices
  • The expense management either for company and employees devices
  • The applications and information management in both smartphones and tablets
  • The security of the mobiles and the network
  • The mobile data access
  • Help desk and support

This is said about the companies but what about the devices’ owners?

Monica Paul, Marcomtec Group

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